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tourist memo

Italy tourist guide

Documents required for a trip to Italy:

• Passport with visa. Every tourist, regardless of age, incl. an infant traveling to Italy must have a foreign passport with a Schengen visa stamped. For children entered in the parents' passport of the old sample (until 03/01/2010), a separate visa is issued, which is pasted into the father's or mother's passport.
• Air ticket. Each tourist must have on hand travel documents (air tickets, including electronic tickets, railway tickets, vouchers for hotel accommodation, transfer, etc.).
• Minor children. If minor children (under 18 years of age) without parents or with one of the parents go on a trip to Italy, they need to have notarized permission from parents, issued in the name of the person accompanying the child (required at passport control when leaving Russia). If the child is traveling with one of the parents, it is highly recommended to have similar permission from the other parent.
• Insurance policy.
• Vouchers. Voucher - a document confirming the services booked in Italy and paid for, such as accommodation, meals, transfers, excursions.

Before leaving for the airport

1. Check for the following documents:
   • foreign passport with a valid visa;
   • voucher;
   • insurance policy;
   • air ticket;
   • if necessary, a notarized consent to the departure of the child in accordance with Art. 20 of the Federal Law "On the procedure for leaving Russian Federation and the procedure for entry into the Russian Federation" and a birth certificate.
   We recommend that you take with you photocopies of foreign and Russian passports, birth certificates of the child, if you are flying with a child.
2. Check your flight ticket and check the airport and departure time.
   Plan your travel time to the airport, taking into account traffic jams and unforeseen situations along the way. We recommend arriving at the airport before the opening of check-in for the flight.

Moscow airports

Upon arrival at the airport:

1. Check the information about your flight on the information board and go to the check-in desks, the numbers of which are indicated on the board. Please present your passport and ticket when checking in.
2. Drop off your luggage at the check-in desk. We recommend that you first familiarize yourself with the baggage rules and the rules for paying for excess baggage.
3. Get boarding pass. Pay attention to the gate number (GATE) and the time to board the aircraft (TIME).
4. After passing through customs, passport control, and security, go to the international departures waiting area and wait for the announcement of boarding your flight. When passing through control, you must present your passport and boarding pass.
5. After passing all the formalities and announcing the start of boarding, you must go to the appropriate exit (GATE).

When transporting animals or plants, it is necessary to undergo veterinary or phyto-control. In this case, it is necessary to clarify in advance the rules for the transportation of animals and plants.

Rules for conducting pre-flight and post-flight inspections

In accordance with Appendix No. 1 of the Rules for conducting pre-flight and post-flight inspections, approved by order of the Ministry of Transport of the Russian Federation dated July 25, 2007 No. 104 forbidden to carry on board the aircraft by passengers in the checked baggage and in the belongings of the passengers, the following hazardous substances and items:

Permitted to carry on board the aircraft by crew members and passengers, in compliance with the required conditions, the following items and substances:

• in checked baggage in the cargo and baggage compartments of an aircraft with isolated passenger access to baggage during the flight:
  • crossbows, spearguns, checkers, sabers, cleavers, scimitars, broadswords, swords, swords, bayonets, daggers, hunting knives, knives with ejected blades, with locking locks, imitators of any type of weapon;
  • household knives (scissors) with a blade (blade) length over 60 mm; alcoholic beverages containing more than 24%, but not more than 70% alcohol by volume in containers with a capacity of not more than 5 liters, in containers intended for retail trade - not more than 5 liters per passenger;
  • liquids and alcoholic beverages with an alcohol content of not more than 24% by volume;
  • aerosols intended for use for sports or domestic purposes, the outlet valves of which are protected by caps from spontaneous release of contents in containers with a capacity of not more than 0.5 kg or 500 ml - not more than 2 kg or 2 liters per passenger;
• in things carried by passengers:
  • medical thermometer - one per passenger;
  • mercury blood pressure monitor in a standard case - one per passenger;
  • barometer or mercury manometer, packed in a sealed container and sealed with the seal of the sender;
  • disposable lighters - one per passenger;
  • dry ice for cooling perishable products - no more than 2 kg per passenger;
  • 3% hydrogen peroxide - no more than 100 ml per passenger;
  • non-hazardous liquids, gels and aerosols: in containers with a capacity of not more than 100 ml (or an equivalent capacity in other volume units), packed in a securely closed transparent plastic bag with a volume of not more than 1 liter - one bag per passenger.

Liquids in containers with a capacity of more than 100 ml will not be accepted for carriage even if the container is only partially filled. Transportation exceptions are for medicines, baby food and special dietary needs.

Liquids purchased at duty-free shops at the airport or on board the aircraft must be packed in a securely sealed (sealed) plastic bag that allows identification of the contents of the package during the flight and has reliable confirmation that this purchase was made at airport duty-free shops or on board the aircraft on the day(s) of travel. Keep your proof of purchase. Do not open the package either before boarding the cabin or during the flight.

The administration of the airport, airline, operator has the right to decide on the introduction of additional measures to ensure aviation security on flights with increased danger, as a result of which it is prohibited to carry the following items in the aircraft cabin:

• corkscrews;
• hypodermic needles (unless medical justification is provided);
• knitting needles;
• scissors with a blade length of less than 60 mm;
• folding (without latch) travel, penknives with a blade length of less than 60 mm.

Flight time

• Moscow-Rome ~ 3:40;
• Moscow-Milan, Moscow-Venice, Moscow-Bergamo, Moscow-Verona, Moscow-Genoa, Moscow-Treviso, Moscow-Turin ~ 3:20;
• Moscow-Rimini ~ 3:20;
• Moscow-Naples ~ 3:35;
• Moscow-Palermo, Moscow-Catania ~ 3:50.

The ticket always states local time for both departure and arrival.

Upon arrival at the Italian airport

1. Go through passport control (a foreign passport with a visa is presented, sometimes a return ticket and a voucher are requested).
2. Get your baggage. On the monitors above the conveyor belts, the number of the flight whose baggage will be issued on this belt is indicated.
3. After receiving your luggage, go through customs control. If you have items in your luggage that are subject to declaration, go through the red corridor; if there are no such items, use the green corridor.
4. At the exit from the customs zone in the arrivals hall you will be met by a representative of TEZ TOUR, or a representative of the partner company (see the set of documents issued by the agent).
5. Tell him your last name, the name of the tour (if you are traveling excursion tour) or the name of the hotel (if you are going on vacation).
6. The representative will show you the meeting place of the group or tell you the number of your bus for transfer.
7. The departure of the bus occurs after the collection of all tourists.
8. Listen carefully to the information that the escort will provide on the way to the hotel. Attention! Not all transfers are accompanied by guides.

The procedure for passing through passport control when entering Italy

General requirements

Important! When passing through passport control, employees border service Italy may be required to present cash in the amount of 50 euros for each day of stay in Italy, as well as a voucher for hotel accommodation and a return air ticket (the date of departure from Italy must not be later than the expiration date of the tourist visa).
Tourists without a return air ticket, as well as those who are not able to present the financial guarantees necessary for staying in the country for the period of the trip, may be deported.

Upon arrival at the hotel

The procedure for accommodation varies depending on the hotel, but, as a rule, it looks like this:

• Present at the reception (reception) your passport and voucher (1 copy).
  After that, the hotel employee can:
  • ask you to fill in English language registration card;
  • ask you for a passport to make a photocopy of it (check at the reception when you can pick up your passport),
  • ask for a copy of your credit card as a guarantee;
  • ask you to pay the resort fee (see printout file). In case the receptionist did not ask you to pay the fee upon check-in, be prepared to pay it at the time of check-out.

The check-out time in most hotels is 10:00, but sometimes rooms in city hotels can be ready later - from 14:00 to 16:00, and in hotels in sea and ski resorts even from 15:00 to 17:00; in this case, things can be left in the hotel's storage room. In case of problems with accommodation, please contact a company representative.

After checking into your room, check the information provided by the hotel. Pay attention to what services are paid and how much they cost (as a rule, the information is in a folder and lies on a table or bedside table).

During your stay

Do not forget to pay in advance the bills for additional services at the hotel: telephone calls, use of the mini-bar, laundry services, dry cleaning, etc.

Before using the service, find out how much it costs. In the event of a conflict with the hotel or restaurant administration (for example, refusal to pay for services), the administration representative has the right to act in accordance with Italian rules and laws.

There are no ironing rooms in Italian hotels, the use of an iron in the rooms is strictly prohibited. Before you hand over your clothes to the laundry, find out the lead time for the order (usually at least 24 hours).

Hotels often occupy historical buildings, rooms of the same category may be different in layout, size, etc.

When booking a single room, keep in mind that you are paying a hefty sum just for "being alone" and these rooms are significantly smaller than a standard double room.

Smoking in hotels in common areas (hall, restaurant, bar) is prohibited. There are many non-smoking rooms in hotels.

Nutrition

Changing the menu during breakfasts and dinners at the request of the tourist, as well as ordering additional dishes and drinks, is paid by the tourist additionally.

Tune in to the specifics of food in advance: in Italian hotels, breakfast is traditionally “strengthened continental”, i.e. very light, usually consisting of coffee / tea, buns, jam and butter, can be sausage and cheese cuts, yogurt, fruit, muesli. It is customary to have dinner in Italy plentifully: dinner is more like a three-course lunch. Drinks are not included in the price of dinner, except for special dinners specified in the tour program.

Tours and transfers

Group tours and transfers: ordered and paid services, such as transfers, excursions, are provided to the tourist only at the time indicated in the program or voucher, which can be specified by the escort on the spot, depending on specific circumstances (for example: plane delay, traffic jams, bus breakdown, illness of the guide).

Individual excursions and transfers: for each individual service, there must be a separate voucher, which indicates the day, time, meeting place, as well as a contact telephone number to call in case of problems and questions.

Individual excursions to museums: entrance tickets are paid on the spot, waiting in line with a guide reduces the time of the tour (long lines to the Vatican Museums, the Uffizi Gallery).

Individual transfers: waiting time at the airport is 60 minutes after the flight actually lands. In case of significant delays (more than 60 minutes), the transfer may not be provided. If you cannot find a representative to meet you or the group with a sign, please call the numbers indicated on the voucher. Private transfer does not imply the mandatory presence of an accompanying guide; the driver on the transfer, as a rule, speaks English in addition to Italian.

In case of loss of luggage at the airport, as well as in case of force majeure, it is necessary to contact the tourist support service at the phone number indicated in your voucher.

For things left on the bus, forgotten in the hotel and other places, neither the accompanying group, nor the travel companies, nor the administration of hotels, restaurants, transport companies are responsible.

Meeting with the hotel guide (for those staying at the resort)

The time of the informational meeting with the hotel guide will be communicated to you by the escort on the way to the hotel. At the appointed time, we invite you to come to a meeting with the hotel guide, who will be waiting for you in the hotel lobby (some hotels have a separate room for info meetings). Take your passport, voucher, air ticket for the return flight with you to the meeting.

For all questions and problems, please contact the hotel guide or the hotel reception. You will learn the guide's coordinates (name, mobile phone) at the information meeting. Please note that guides are not located in hotels. After the informational meeting, you can contact the guide by phone, which he will leave you.

Attention! There is no operational service on some TEZ TOUR destinations. Information support for tourists is provided by phone, the numbers of which you will find in the package of documents.

In Sicily:

Regions TAORMINA MARE, SANT'ALESSIO, GIARDINI NAXOS, LETOJANNI- Prompt customer service on the spot, information meetings, group tours sightseeing bus will be 38 euros one way for a car for 1-3 people and 59 euros for a minivan for 4-8 people.)

Region MESSINA(for example, hotels Oasi Azzurra Village, Le Dune, Capo Peloro Resort) - it is possible to join group excursions (access by taxi to LETOJANNI, approximate cost of a car for 4 people in two directions - 130 euros). Operative service of tourists - only by phone.

Portorosa Residence(between Messina and Palermo) - joining group excursions only with taxi access to LETOJANNI. Operative service of tourists - only by phone.

City CATANIA(for example, the CUCARACHA hotel) - joining group excursions from TAORMINA MARE, SANT'ALESSIO, GIARDINI NAXOS, LETOJANNI with taxi access to the roundabout.

Region CEFALU- Prompt customer service by phone only. On this moment group tours are only available in English.

The day before the flight home

1. Go to the reception, check if you have unpaid bills for additional services (use of the minibar, telephone, etc.). If you have debts, pay them off.
2. Information about the time of the return transfer will be provided on the evening before your departure at the reception of your hotel. If you have not received transfer information, please contact us at +39 391 434 4212.

Departure from the hotel

On the day of departure, hotel rooms are usually vacated by 09:00-11:00, and apartments - by 09:00. Before the set time, hand over the keys at the reception. You can leave your luggage in the hotel's storage room.

In order to avoid various complications, please do not be late and come to the transfer 5-10 minutes before the specified time.

Arrival at the Italian airport for departure

1. During the return transfer from the hotel to the airport, the escort will tell you the check-in desk numbers, tell you about the process of checking in for the flight and checking in your luggage, passing through passport and customs control, processing and receiving Tax Free.
   Attention! If your transfer was unaccompanied, but you have questions about registration, you can contact a company representative Tez Tour at the airport or at the information desk.
2. Check in for the flight (present your passport and ticket).
3. Drop off your luggage at the check-in desk.
4. Get your boarding pass. Pay attention to the exit number (GATE) and the time to board the aircraft (TIME).
5. Go through passport control (present your passport with visa and boarding pass).
6. Go to the departure hall and wait for the boarding announcement.

In case of loss of a passport, air ticket or luggage, please immediately inform the representative of TEZ TOUR about this, who will tell you how you can solve the problem.

General information about the country

Geographical position

Italy is located in the south of Europe in the central part of the Mediterranean and occupies the Apennine Peninsula, the islands of Sicily and Sardinia and other small islands. The shores of Italy are washed by the waters of 5 seas: in the west - the Ligurian and Tyrrhenian, in the east - the Adriatic, in the south - the Ionian and Mediterranean. In the north, Italy borders on France, Switzerland, Austria, in the northeast - on Slovenia. On the territory of Italy there are two tiny states: the Vatican (on the territory of Rome) and the Republic of San Marino (25 km from Rimini).

Capital - Rome.

The official language is Italian. (Please note that in many areas of Italy they do not speak Russian, and in some even English in hotels and restaurants, so we recommend taking a small Russian-Italian phrasebook with you to avoid problems. And you can find the most necessary expressions at the end of this note.)

Climate

In most of Italy - subtropical Mediterranean, in the north - transitional to moderate. The summer is dry and hot, the average temperature in July is from +20 to +28°C, in August, with the south wind of the sirocco, it rises to +40. Winters are mild, average January temperatures range from 0°C in the north of the country to +12°C in the Apennine Peninsula and islands (+9°C in Rome, +6°C in Venice, +7°C in Florence, +10°C in Naples C). Snow stays only in the mountains.

Population

Italians stand out as small ethnic groups speaking German, French and Slovenian in the north, Greek and Albanian in the south.

Religion

The official religion of the country is Catholicism (98%). There are Orthodox Orthodox church in Bari, Rome, Florence, San Remo) and the Jews.

State structure

Parliamentary republic.

Official holidays:

• January 1 - New Year,
• January 6 - Epiphany,
• April 25 - Day of liberation from fascism,
• May 1 - Labor Day,
• first Sunday of June - Republic Day,
• August 15 - Assumption of the Blessed Virgin Mary,
• November 1 - All Saints Day,
• November 4 - National Unity Day,
• December 8 - Immaculate Conception,
• December 25 - Christmas,
• December 26 - St. Stephen's Day.
• Holiday with variable date- Easter and Easter Monday following it.

Helpful information

The shops

Venetian masks are a wonderful souvenir

Shops are open from Monday to Saturday 9.00 - 19.30. Some are open on Sunday as well. Lunch breaks are usually from 13.00 to 15.30. Many tourist-oriented shops, department stores and supermarkets are also open on Sundays.

The system of seasonal discounts is widespread, especially in winter (from the beginning of January) and summer (from the beginning of July).

Especially popular are "towns of fashion" - out-of-town outlets, which are found in almost any region of Italy: a large selection of shops, incl. well-known brands that sell products at discount prices.

TAX-FREE in most large and well-known stores.

Souvenirs

From every region of Italy you can bring souvenirs, including edible ones, not similar to souvenirs from other regions.

• Rome: rosary, figurines depicting symbols the eternal city: Capitoline she-wolf, gladiators, Colosseum.
• Florence: a copy of the famous statue of David, a notebook made of Florentine paper, terracotta products, and of course the jewelry and leather goods that this city is so famous for.
• Venice: carnival mask, carnival doll - Commedia dell'Arte character, Murano glassware and decorations, lace and embroidery from the island of Burano.
• Milan: here we are talking primarily about fashion items, and from souvenirs we can recommend souvenirs related to Ferrari, Formula 1, football.
• Verona: statuette of Romeo and Juliet, a copy of the Arena - the famous Verona amphitheater, the famous Amarone wine.
• Sicily: ceramics, lava products, figurines depicting the Sicilian festive wagon.
• Pisa: copy of the leaning tower.
• Siena: things with symbols/coats of arms of the conrads - different districts of this city.
• Padua: candles from the Cathedral of St. Anthony of Padua and its images.
• Bologna: replicas of two towers, symbols of the city: Torre Asinelli and Torre Garisenda, which were built in the 12th century.

And of course edible souvenirs: cheese, wine, liqueurs, grappa, olive oil, balsamic vinegar, pastries, sausages and pasta, coffee, sauces, also unique in each region. Cheeses: parmesan, mozzarella, gorgonzola, grana padano, asiago and many others. Wines and liqueurs: it is impossible even to enumerate. Desserts: from hard cantucci and torrone to the most delicate panforte. Pasta: penne, spaghetti, tortellini, tagliatelle, tortellini, etc. Feel free to buy them in any city or village in Italy and at your home they will remind you of sunny fragrant Italy with its excellent cuisine.

Museums, churches

Churches: most churches are open from early morning until 12.00 or 12.30, then they close for 2-3 hours, reopen in the afternoon and remain open to the public until 19.00 or even later.

Major cathedrals and basilicas, including St. Peter's, are open all day. The cathedrals are equipped with automatic devices that turn on the lighting of church interiors. It is convenient to view the paintings on the ceilings and domes of churches through binoculars. With all the liberalism of the Italians, you will not be allowed into the church or the cathedral in shorts and dresses that are too open.

Museums: the day off for museums is usually Monday (except for the Vatican Museums). The opening hours of the museums are different and also depend on the time of year.

Restaurants

Italian cuisine is loved in many countries of the world. For her alone it would be worth a trip to Italy. You can enjoy all the nuances of Italian cuisine both in the most expensive restaurant and in modest trattorias. The quality of food does not depend on the amount of the bill.

Please note that many restaurants, cafes and pizzerias close "for lunch" from 15:00 to 19:00. Restaurants have a day off.

The Italian meal itself looks like this:

Antipasti is served as an appetizer - croutons with tomatoes, olives, smoked meats, carpaccio.

The first course is pasta seasoned with various sauces, the recipes of which are passed down from generation to generation. Pasta is what is called pasta in Russia: spaghetti, horns, vermicelli, noodles (tagliatelle), feathers (penne), ears, shells, etc. Rice dishes, such as the famous risotto and, less commonly, soup, which Italians mainly eat during dinner, are also included in the category of "first".

The Italian second is a steak with blood or a crispy crust, the most delicate fish, a variety of seafood (squid, shrimps, lobsters, lobsters, octopuses), baked poultry. All this is accompanied by excellent Italian wines.

The choice of desserts is huge: fresh fruit or macedonia (fruit salad), tiramisu, profiteroles, panacotta, traditional biscuits and semifreddo cakes, and, of course, Italian ice cream.

At the end of the meal, “digestivo” is served, as usual, this is “amaro” - a balm infused with herbs that helps digestion, or grappa - the famous Italian grape vodka.

And be sure to have a cup of coffee: espresso, americano, macchiato, but not cappuccino, which Italians drink only in the morning.

It is better to try a real pizza in a pizzeria, where pizza is cooked in front of you, in real ovens, on wood (forno a legna).

Tips

The tipping system applies to the services of waiters in bars and restaurants, maids in hotels, taxi drivers and guides and amounts to 5-10% of the order value. Tipping is optional, but if the customer is satisfied with the service, a tip is a sign of good manners.

Transport

Italy has a well-developed network of intercity transportation. Trains and buses are convenient for transportation. Super-high-speed Eurostar trains are especially popular. Before boarding the train, you must validate your ticket (yellow / orange boxes are installed in the station building and on the platforms).

Metro is in Rome, Milan, Naples, Genoa and Catania.

Tickets for trams and buses are sold at tobacco and newsstands. One ticket allows all types of travel public transport(metro, bus, tram) with transfers within 75-90 minutes after you have validated it.

"Catching" a taxi on the street is very difficult. You need to go to a special parking lot or call a car by phone from a hotel, bar, shop.

An international driver's license and a credit card are required to rent a car.

Medical service

Medicine is mostly paid. If you need medical attention during your holiday, contact your insurance company immediately. The phone number of the company is indicated on the insurance policy. The insurance company employee will tell you which medical center or hospital to go to.

first aid kit

Before the trip, form and take a first aid kit with you, which will help you with minor ailments, save you time looking for medicines and get rid of communication problems on foreign language in addition, many drugs can different countries bear different names.

Time

The time is behind Moscow by 1 hour during summer time, by 2 hours during winter time.

Money, banking

The monetary unit is the Euro (EURO), 1 EURO = 100 eurocent. Banknotes: 500, 200, 100, 50, 20, 10 and 5 euros. Coins: 2 and 1 euro; 50, 20, 10, 5, 2 and 1 cents.
Currency exchange can be done in banks, in a hotel (the exchange rate is not very favorable) and at the airport.

Banks are closed on Saturdays and Sundays, and on weekdays they are open from 8.30 to 13.30 and from 15.00 to 16.30.

Exchange offices have a more convenient work schedule, but when exchanging, pay attention to the amount of commission charged. In addition, dollars can be exchanged at ATMs; in this case, banknotes are accepted in denominations of only 10, 20 and 50 USD.

It is convenient to use credit cards, which are accepted in almost all major stores, gas stations, restaurants, cafes and hotels.

Mains voltage

The mains voltage is 220 V, 50 Hz, but sometimes 127 V is also found (usually the voltage is indicated on or near the outlet). European type sockets, so there may be a discrepancy between the plug of Russian household appliances and computers and Italian sockets. In this case, an adapter is needed.

Veterinary control

Pets can be brought into Italy with a certificate from a veterinarian and valid rabies vaccinations.

Customs regulations

There is a restriction on the import of tobacco, alcohol and perfumes. You can go through Italian customs duty free with no more than 200 cigarettes or 50 cigars, 1 liter of spirits or 2 liters of wine, 50 grams of perfume and 0.25 liters of cologne in your suitcase. There are no restrictions on the import of foreign currency. The export of large amounts must be authorized by the customs authorities. Meat and dairy foodstuffs are prohibited for importation into Italy, at some airports the entry of any products is prohibited.

In addition to personal belongings, every citizen of a country outside the European Union entering Italy can bring with him personal items necessary during the trip, duty-free. Items for personal use are understood as items and things that are used by a foreigner visiting the country, consume them or use them for their professional activities. At the same time, the purpose of these items and things must correspond to the nature and purpose of the trip around the country. The number of imported items and things is usually not limited.

For the export of works of art, precious stones and archaeological property, it is necessary to present a sales receipt and permission from the Ministry fine arts Italy.

Phones

Calls from Italy to Russia: +7 + area code + subscriber number.

Calls to Italy from Russia: landline numbers 8-10-39 + area code, starting from "0" + subscriber number; mobile phones +39 + subscriber number (before the number mobile phone"0" is not typed).

Calls in Italy between cities: be sure to dial "0" before the area code. Before the mobile phone number, "0" is not dialed.

If you are calling from a hotel or private apartment, remember that the reduced rate is from 18.30 to 8.00.

Useful Phones

Help in case of emergency:

• Carabinieri (military police): 112;
• Police: 113;
• Fire Department: 115;
• Italian Automobile Club (assistance to motorists): 116;
• Ambulance: 118 (if this number is not available in the area where you are, call the police: 113);

Russian consulates:

• Rome, Via Nomentana, 116; tel 06-442 35 625, 442 34 031, 442 34 149;
• Milan, Via Sant' Aquilino, 3; tel 02-487 07 301, 487 05 912, 487 50 432;
• Palermo, Via Orfeo, 18; tel 091-611 39 70;
• Genoa, Via Ghirardelli Pescetto, 16; tel 010-372 60 47, 372-63 04;

Embassy of the Russian Federation:

• Rome, Via Gaeta, 5; tel.: 06-49 41-681, 06-49 41 681, 06-49 41 649;

Information for foreign tourists "Easy Italia" (including in Russian)

• from Italy tel: 039 03-90-39
• from Russia tel: 8-10-39-039-03-90-39

Russian-Italian mini-phrasebook

In Russian	In Italian	How to pronounce
Good afternoon	Buon giorno	bon giorno
Good evening	Buona sera	bona sir
Hello	Ciao	Chao
Goodbye	Arrivederci	Arrivederchi
How are you?	Come va?	Come wa?
Everything is fine	Tutto bene	Tutto bene
Thank you	Grazie	grace
Please	Per favor	peer favouret
My name is..	Mi chiamo..	mi kyamo
What is your name?	Come si chiama?	Kome shi kyama?
I am Russian	Sono russo (russa)	Sono russo (russa)
I do not speak Italian	non parlo italiano	Non Parlo Italiano
I speak English	parlo inglese	parlo inglese
Do you speak English?	Parla English?	Parla inglese?
How to say in Italian?	Come si dice in italiano?	Come si diche in Italiano?
I understand	Capisco	Capisco
I don't understand	non-capisco	non capisco
Fine	Va bene	Wa bene
I'm sorry (I'm sorry)	Chiedo scusa	Kyedo skuza
Where can I eat (lunch, dinner)?	Dove si puo` mangiare (pranzare, cenare)?	Dove si puo manjare (prandzare, chenare)?
The check, please	Il conto, per favor	Il conto, peer favouret
What is the price?	Qanto costa?	Quanto Costa?
One two Three	Uno, due, tre	Uno, duet, tre
Four five six	Quattro, cinque, sei	Quattro, cinque, sei
Seven, eight, nine	Sette, otto, nove	Sette, otto, nove
10, 11, 12	Dieci, undici, dodici	Diechi, undichi, dodichi
13, 14, 15	Tredici, quattordici, quindici	Tradichi, quattordichi, quindichi
16, 17, 18	Sedici, diciassette, diciotto	Sadici, dichassette, diciotto
19, 20	Diciannove, venti	Dichannove, Venty
30, 40, 50	Trenta, quaranta, cinquanta	Tranta, quaranta, cinquanta
60, 70, 80	Sessanta, settanta, ottanta	Sessanta, settanta, ottanta
90, 100, 200	Novanta, cento, duecento	Novanta, cento, duecento
300, 400, 500	Trecento, quattrocento, cinquecento	Trecento, Quattrocento, Cinquecento
600, 700, 800	Seicento, settecento, ottocento	seicento, settecento, ottocento
900, 1000	Novecento, mille	Novecento, mille
Can I pay with a credit card?	Posso pagare con una carta di credito?	Posso pagare con una carte di credito?
Yes	Si	Xi
No	no	But
Yesterday	Ieri	Yeri
Today	oggi	Oji
Tomorrow	Domani	Domani
A week	Una settimana	Una settitmana
Monday	Lunedi`	Lunedi`
Tuesday	Martedi`	Martedy`
Wednesday	Mercoledi`	Mercoledi`
Thursday	Giovedi`	Jovedi`
Friday	Venerdi`	Venerdi`
Saturday	Sabato	Sabato
Sunday	Domenica	Domenica
Right	A destra	A destra
Left	A sinistra	A sinistra
Directly	Dritto	Dritto
Forward	Avanti	Avanti
Back	In diet	In dietro
Open	Aperto	Aperto
Closed	Chiuso	Kyuzo
Entrance	Entrata	Entrata
No entry	Vietato entrare	Vietato entrare
Exit	Uscita	sutured
No smoking	Non fumare (or Vietato fumare)	Non fumare (ietato fumare)
Are available)	C´e	Che
Not available)	Non c'e	non che
TV remote control	Telecommando	Telecommando
Air conditioner	Aria conditionata	Aria konditsionata
Water	Aqua	Akkua
hot	Calda	Kalda
Cold	fredda	fredda
Breakfast	Prima Colazione	Prima Colacione
Dinner	pranzo	Pranzo
Dinner	cena	Chena
Give me please, ...	Mi da, per favor, ...	Mi yes, peer favouret, ..
Cup	un bichiere	Un bikchiere
fork	Una forchetta	Una forchetta
Knife	Uncoltello	Un coltello
plate	Un piatto	Un piatto
Salt	Sale	ile sale
Sugar	lo zucchero	lo zucchero
Snack (snacks)	Un'antipasto (gli antipasti)	Un antipasto (li antipasti)
Sweet (dessert)	Dolce (dessert)	Dolce (desser)
Wine (red, white)	Vino (rosso, bianco)	Wine (rosso, bianco)
Could you order a taxi?	Potrebbe prenotare un taxi?	Do you need a prenotare un taxi?
Can I ask for my passport back?	Posso riavere il mio passaporto?	Posso riavere or mio passaporto?
Please give me the room key...	Mi da`, per favore, la chiave della camera …	Mi da peer favore la chiave della camera ...
I need to speak to a travel agent	Vorrei parlare con un rappresentante dell'agenzia	Worray parlare con un rapprezentante del agencia
Where is...?	Dove si trova…..	Dove sit trova ..
Where is the hotel?	Dove si trova l'albergo?	Dove sit trova lalbergo?
Where is the bank (exchange office)?	Dove si trova la banca (il cambio)?	Dove si trova la banka (il cambio)?
Where is the restaurant?	Dove si trova il ristorante?	Dove si trova or ristorante?
Please show...	Mi fa vedere, per favore	mi fa vedere per favore
What time is breakfast, lunch, dinner?	A che ora e` la prima colazione (il pranzo, la cena)?	And ke ora e la prima colacione (il pranzo, la chena)?
I need...	Mi serve…	Mi serve
It's cold in the room	In camera fa freddo	Ying camera fa freddo
It's hot in the room	In camera fa caldo	Ying chamber fa caldo
The room does not have a shower, air conditioning	In camera non funziona la doccia, l'aria condizionata	Ying camera non funciona la doccia, laria condicionata
Can't open the door	Non posso aprire la porta	Non posso aprire la porta

When writing this article, materials from

When purchasing a ticket, you must familiarize yourself with the tour program at the office of the travel agency or on the website and general information on all the conditions of its holding and ask your questions to the manager.

Documentation: Each tourist must have an identity document with him. Passport and / or a photocopy of the passport, including pages on registration (residence permit) and citizenship, military ID, driver's license, birth certificate), for children under 18 years of age, traveling on their own without parents, written consent of the parents, tourist voucher or document, replacing it (voucher, booking sheet, contract) and an insurance policy.

Provided Equipment: the group is provided with a set of special mountain, water or hiking group equipment to complete the route in accordance with the selected tour.

Required personal equipment: List of things on different tours may differ in personal account you will see it. Universal list: a down jacket or a warm jacket, waterproof clothes (raincoat, jacket, trousers), trekking boots, sneakers and slates (light slippers), a warm tracksuit and a warm hat, cotton gloves, 2-3 t-shirts, shorts, woolen socks 2 pairs, thin socks 3-4 pairs, a sun cap, Sunglasses and cream, swimsuit / swimming trunks, flashlight, jackknife, matches, batteries, personal hygiene items.
The requirement for a set of personal belongings is nothing superfluous and heavy, since, in addition to them, you will have to carry food for the entire tour and group equipment.

Transport: provided depending on the number of tourists in the group: car, minibus, bus. Camping cargo is transported along with the group. During a long journey to an active route, it is possible to spend the night on the way in a vehicle. On the routes there is a transfer of equipment provided by the travel agency from one group to another. Transport departs strictly on schedule, so do not be late to the place where the group gathers and sends the vehicle.

Escort: throughout the program, the group is served by guides. The number of instructors and guides depends on the number of people in the group and is distributed individually for each route.

Accommodation: depends on the tour chosen. Water is taken from clean streams or rivers. Care is taken to ensure that the tourist is given the opportunity to have a pleasant evening. Tent campsites are set up by tourists on their own or with the help of instructors at each parking lot.

Nutrition: main three times.
In the field, food is cooked on a fire, primus stove or gas burner. Meals on the route are light in weight and enhanced in calorie content. Tourists are required to participate in the collection of firewood for the fire, in cooking are involved at their own request. The menu includes: canned meat, fish, butter, cereals, pasta, vegetables, tea, coffee, condensed milk, sweets. During the trips there is an opportunity to fish (fishing equipment must be brought with you), pick mushrooms and berries.

Safety: You voluntarily purchased a ticket and know that the mountains are a place of increased danger to the health and life of urban residents who have fallen into the natural environment. In the mountains, weather changes very often. There are thunderstorms, snowfalls, strong winds, snowstorms, low and high temperatures, collapses of stones and ice, mudflows, a person is affected by elevation changes, temperatures, increased ultraviolet activity of the sun and other factors. On the routes, manifestations of signs of "altitude sickness" are possible, which are removed by vigorous activity and acclimatization.

On screes and moraines - movement in a dense group "trace to trace" and strictly monitor the presence of each other and avoid large, threatening gaps. When a rockfall, give the command "stone" and take cover behind the nearest ledge.

There is an active sun in the mountains, so it is necessary to use sunglasses, sunscreen and not to abuse sunbathing, swimming in mountain lakes.

Tours, except for climbing, do not require special training and everyone can participate in them, including children from the age of 12, accompanied by parents or close relatives who are fully responsible for them. Children under 16 years of age are not allowed on active routes unless accompanied by an adult. The technical skills necessary to successfully overcome the passes are acquired during the tour.

Gorny Altai is a place where snakes and ticks are found. Despite the fact that in recent years there have been no cases of tick-borne encephalitis among our tourists, it is advisable to have vaccinations and insurance.

The guides have a first aid kit with a set of medicines necessary for the hike. Specific medicines (allergic, asthmatic, hypertensive, etc.) must be taken with you.

Altai is a place where poisonous plants are found: hemlock, wrestler, hellebore, crow's eye, so you need to be careful and ask guides about the possibility of using certain plants, herbs and berries.

Also on the routes you can meet wild animals, so you can not move away from the group for long distances (in km and time), you must inform the instructors about all your excommunications.

Additional expenses: at the base stations, additional services are paid that are not included in the cost of the program. Additional expenses are covered by the traveler.

Insurance: insurance of tourists on an active route is a mandatory and integral part. In order to ensure the safety of tourists on the active route, the tourist does not have the right to refuse insurance, refusal is possible only if there is insurance from another insurance company that guarantees assistance in the event of an insured event in the highlands of Altai. The cost of active routes on Gorny Altai insurance of the tourist OSAO "Reso-Garantiya" is included, which provides medical expenses and a one-time payment for insurance against an accident. The provision of insurance assistance (call of the Search and Rescue Service, helicopters, etc.) is carried out in accordance with the severity of the insured event.

To prevent a tick bite, the following rules should be observed:
1. When going for a walk in the forest or on an excursion, you need to dress in such a way as to reduce the possibility of ticks getting under your clothes. Clothing should fit snugly to the body, it is desirable that there are elastic cuffs on the arms and legs of the trousers. Ticks are easier to spot on plain clothes.
2. Remember that most of the mites are in the grass, so it is better to choose dry ones for rest. open spaces with sandy soil. It is not recommended to bring plucked flowers and branches from the forest. Every 15 minutes you need to do a superficial examination of clothing, and every 2 hours - a complete examination of the body.
3. Along with the implementation of the basic rules, special protective measures should be applied: chemicals, creams, aerosols. One of the means of prevention and treatment of tick-borne encephalitis is "Yodantipyrin" - a drug that has antiviral, anti-inflammatory and immunomodulatory effects. This drug is sold in pharmacies.
4. When bitten by a tick, it is not recommended to try to remove it yourself. It is necessary to contact medical personnel or route instructors who have experience in such situations. Remember that the faster the tick is removed, the lower the dose of the pathogen it will transmit.

Tourist Responsibility: in case of violation of the Rules of travel in transport, the representative of the company (driver) has the right to drop off the violator at the nearest traffic police post. Compensation for the cost of the ticket and transport in this case is not made. In the event of a breakdown or loss of equipment received from a representative of a travel agency (or a guide), you will reimburse the full cost of the equipment yourself. A tourist who deliberately concealed information about diseases that could lead to irreversible consequences on the route is fully responsible for everything that happens on the route. If a reasonable claim arises during the tour, you should immediately contact the representative of the host party or the Carrier to eliminate the causes of its occurrence. If the identified deficiencies could not be eliminated on the spot, it is necessary to draw up a written protocol, which is signed by the Customer and the representative.

A tourist on an active route must: observe the rules of personal safety and safety behavior on the route, carefully listen to the daily briefing before going on the route, follow all the instructions and commands of the guide-instructor in a timely manner, and also listen to the recommendations. During the preparation for the trip, it is advisable to undergo a medical examination and on the route to inform the leader of the trip in a timely manner about the deterioration of health. During the movement of transport, listen to the accompanying person and strictly observe the time of departure. It is forbidden to travel on the bus in a state of intoxication, as well as smoking and drinking alcohol in the passenger compartment of the bus, as well as along the entire length of the active route.

The tourist should know that the leader of the route has the right to: Accept necessary measures aimed at ensuring the safety of participants, up to changing or stopping the trip due to natural hazards and other circumstances, as well as, if necessary, providing assistance to the victim. After discussion at a group meeting, exclude from the number of participants a tourist who, due to moral qualities, sports and technical data, or for health reasons, is not prepared for the passage of this route. If such a need arose during the trip, the tourist is delivered to the airport as soon as possible. locality to send him to his place of residence. To carry out the division of the group in an emergency, based on the actual availability of forces and means, the specific situation and the maximum probability of performing tasks to eliminate the accident.

We kindly ask you to respect the cultural and historical values, traditions and customs of the indigenous population of the Altai Republic.

Choosing a route

First of all, familiarize yourself with the procedure for payment, booking and cancellation of tours. Travel agencies, after paying the deposit by the client, book a place on the plane and hotel. In case of cancellation of the trip, the company will be charged fines, which it will legally collect from the client.

When buying a tour, a voucher and a tourist voucher are issued. These documents list the range of services provided by the travel agency, and indicate the timing of the trip. The obligations of the parties and penalties in case of late cancellation of the tour are stipulated in the contract. Review the list of services indicated in the voucher and check whether they correspond to your order using international travel terms:

OB(only bed) - only accommodation
BB(bed end breakfast) - accommodation and breakfast
HB(half board) - accommodation, breakfast, dinner
Facebook(full board) - accommodation, breakfast, lunch, dinner
AI(all inclusive) - accommodation and all-inclusive meals (breakfast, lunch, dinner, alcoholic and non-alcoholic drinks of local production)
SGL(single) - single occupancy
DBL(double) - double occupancy
TRPL(triple) - triple occupancy Suite - accommodation in a deluxe room
family room- accommodation in a deluxe room with separate rooms
Extra bed- an extra bed
Chi(child) - child
Ad(adult) - adult
SV (sea ​​view) - view of the sea.

Big fees

Finally, the suitcase is packed, and you are ready to leave the house to plunge into the atmosphere of the holiday that you have been dreaming of for a whole year. Check if you have taken all the necessary travel documents: passport and its photocopy (if you lose the original, it will make it easier to return home), voucher, medical insurance policy, air ticket, driver's license (if you plan to rent a car).

At the airport, fill out the customs declaration in advance, get a seat in the non-smoking cabin (if necessary), prepare documents for the export of currency. Keep the customs declaration until you return to Moscow.

you arrived at the hotel

Abroad, in all hotels, the day begins and ends at 12 noon. Therefore, if you arrive earlier than this time or leave later, you will have to spend some time on the beach, by the pool or wandering around the shops. If you liked the room so much that you don’t want to leave it even a few hours before departure, be prepared to pay for half a day or an extra day, and at the highest hotel prices.

Some hotels offer a popular concept All inclusive(all included in the price). This concept implies three meals a day (breakfast, lunch, dinner). Free - alcoholic and non-alcoholic drinks, snacks throughout the day, a large selection of free sports activities, free participation in entertainment programs for adults and children. The range of these services varies depending on the hotel. More accurate information provided in the catalogs of each of them.

It is advisable to leave the room keys at the hotel reception every time you leave it (as opposed to the guest card, which should always be with you - after all, this is your pass to the hotel restaurant and to the world paid services hotels, as well as a hint for a taxi driver, if you are not at all at odds with a foreign language).

The guides of the travel agency that sent you on vacation visit the hotel according to the schedule. It is posted on the information board, which is located in each hotel, usually next to the reception desk. Any problem associated with staying on vacation (transfer, hotel accommodation, shortcomings in hotel service, comments on excursions) must be correctly, but promptly resolved with a representative of the host company.

My own bodyguard

Don't risk your money by leaving it in your rooms - this is not recommended even in the highest category hotels. It is safer to store money, documents and jewelry in a safe, which is available in the vast majority of hotels at the reception desk or in the room. The use of the safe is usually provided for a small fee.

Home, home, home

The status of your account for any day can be found at the reception desk by asking for a computer printout. On the day of departure from the hotel, pay for all additional services: mini-bar, telephone conversations, ordering food and drinks in the room, etc. Remember that international calls will cost you less from a pay phone in the lobby than from your room.

Children's rest

We invite you to Astrakhan

• - Fishing and hunting in the Astrakhan region

Wedding tours

• - Documents required for the conclusion of an official marriage
• - A gift certificate is an essential gift for a wedding!
• - Reviews and photos of our newlyweds
  • - Official wedding ceremony in Mauritius (Hotel Shanti Mauritius)
• - We choose a place for the wedding!
• - Symbolic ceremony

Consumer corner

• - Federal Law of March 30, 1999 N 52-FZ (as amended on June 23, 2014) "On the sanitary and epidemiological well-being of the population"
• - Order of the Federal Security Service of the Russian Federation of September 10, 2007 No. 458 "On the Limits of the Border Zone" (as amended on October 15, 2008, July 27, 2009)
• - Decree of the Government of the Russian Federation of May 31, 2010 N 370 "On approval of the Regulations on the provision of assistance in returning to the Russian Federation
• - Regulations on the introduction of a unified register of tour operators, Order of the Federal Tourism Agency dated 10.05.2007 No. 28
• - Decree of the Government of the Russian Federation of July 18, 2007 N 452 (as amended on March 23, 2013) "On approval of the Rules for the provision of services for the sale of a tourist product"
• - FEDERAL LAW ON PERSONAL DATA (as amended on February 22, 2017)
• - Public Offer Agreement on the implementation of tourist services

Note to tourists

• - Terminology of tourism

Retro train tour

What directions do you think will be in demand from Astrakhan? Holiday charter programs

Memo to the tourist

Official sources of information about countries of temporary residence:

REMINDER ON THE COUNTRY OF TEMPORARY STAY

USEFUL ADVICE OF THE MFA OF RUSSIA

FOR RUSSIAN CITIZENS GOING ABROAD

We recommend that everyone who travels abroad and within Russia read the information below.

Citizens need to know how to act in emergency situations in order to protect themselves and their loved ones, to provide them with assistance if necessary, while maintaining restraint and composure.

Before leaving abroad, you should first of all check whether all the necessary documents have been prepared properly.

1. Passport. Carefully check the correctness of recording all the basic information (full name, date of birth, gender, passport expiration date), especially if the passport is new. According to the legislation of a number of countries, the validity of a passport must expire no earlier than six months after entering the country. If children are included in the general foreign passport (OZP), it is necessary to check the correctness of the information indicated about them and the availability of photographs for children over 6 years old. The passport must be free from damage, stains and extraneous entries. While abroad, keep your passport with you, do not give it to anyone for storage or as a pledge.

2. Availability of visas to countries with which a visa entry procedure has been established.

Please note that the Schengen visa must be requested from the diplomatic representation or consular office whose country is the main destination/host country. The main country of destination is determined by the expected duration of the trip.

Having, for example, a Polish Schengen visa, you can fly to Berlin for 3 days, and then spend 2 weeks on vacation in Poland. However, Poland does not have to be the first country of entry.

Only in the case when it is not possible to determine the main country of residence (for example, a planned holiday trip for 10 days to Poland and 10 days to Germany), one should contact the representation or institution of the country into which the first entry is made.

In a number of states (for example, in Turkey), visas for holders of general civil foreign passports issued directly at airports.

3. If the trip to the country of destination is carried out in transit through the territory of other states, you should consult in advance with the travel agency or consular offices of the states that you intend to visit in transit regarding the need to issue transit visas, as well as the validity of such visas, taking into account the date of return.

4. Travel documents for all types of transport must be issued in the same name as indicated in the passport. Check that your itinerary and dates of entry and exit are fully consistent with what is written on the tickets.

5. Don't forget to take original travel vouchers and official invitations with you.

6. Pay special attention to the design medical insurance. Choose proven agencies, having clearly found out when receiving an insurance policy what medical services you are required to provide under insurance in the host country, and how they are paid. Careless attitude to health insurance can result in large expenses in case of illness, accident or transportation of the deceased.

It is recommended to make a photocopy of tickets, passport pages (both foreign and domestic) with biographical data, visas, registration stamp, driver's license (if any), credit cards, travel voucher, invitations. Be sure to bring spare passport photos with you, including for children. They will be useful in case of loss of OZP, as well as in other situations that may arise in the host country. Copies should be kept separate from originals.

When concluding an agreement with a travel agency, we recommend that you find out from its employees all the nuances of staying in a foreign country. Write down the phone numbers and address of the travel agency in the country of destination. It is obliged to assist you during your holiday, especially with regard to accommodation, conditions of stay, the level of services and meals. These issues are not included in the functions of the consular service.

We advise, if possible, to study the information about the host state: political environment, climatic conditions, laws and customs, features of behavior in public and other places. All this information can be found on the Internet.

If you are going to the countries of the South, South-East Asia or Africa, you will be required to strictly observe discipline, norms of adequate social behavior and hygiene rules.

It should be borne in mind that in many Muslim countries, the norms of behavior are determined by Sharia law, which strictly regulates the relationship between men and women, prohibits the use of alcohol, etc. If you are in a Muslim country during Ramadan (the month of fasting), refrain from eating and smoking during daylight hours in public places.

In order to prevent the occurrence of unwanted incidents Russian citizens recommended:

Show friendliness to the local population, reckon with their way of life;

Be patient, do not be rude, do not raise your voice, do not humiliate the dignity of the local population;

Respect local customs and traditions, not show arrogance and disregard for local culture, and also not allow insulting statements in relation to the leaders of the host country;

Do not appear in public places or on the street while intoxicated, as well as consume alcoholic beverages in places not designated for these purposes.

Russian citizens arriving abroad for a period of more than three months are required to register with the foreigners' registration office in some countries (for example, in India).

When planning your trip, you should keep in mind that in a number of countries there are areas where entry is restricted or prohibited for foreigners. Therefore, it will not be superfluous to discuss in detail with travel company intended places to visit.

To keep in mind only pleasant memories after a trip to exotic countries, you should take care of your health in the most serious way. In a hot climate and the presence of dangerous infectious diseases (hepatitis, cholera, smallpox, malaria, plague, typhoid fever, etc.) in a number of Asian, African and Latin American countries, sanitary and hygienic precautions must be observed. It is highly recommended to wash fruits and vegetables with antiseptic soap, drink water, milk and juice from factory sealed bottles.

For prevention purposes, you should refrain from drinking in public places:

Unboiled water and freshly squeezed juices;

Fresh vegetable and fruit salads (even in five-star hotels);

Fruit, unpeeled before eating;

ice cream;

Confectionery with fruit filling;

Food ice.

It is advisable to brush your teeth also using water from factory sealed bottles.

Depending on the country you are visiting, also choose appropriate clothing for the trip. If this is a Muslim country, you will have to bring a “strict” wardrobe with you. Say, in Iran, women must appear in all public places in a headscarf. In many Muslim countries, women in open clothes are forbidden to appear. Strict toilets in such countries will allow you to avoid the increased attention of the local population and conflicts.

As part of the fight against smoking in a number of European countries, as well as the United States passed laws prohibiting smoking in public places, restaurants and bars. It is also worth bearing in mind that in some countries, such as Singapore, a high fine is charged for dumping any garbage in places not intended for this.

If you are taking medication, ask in advance if it is available in the state you are traveling to. In some countries, the medicines you need may only be sold with a prescription, which (for example, sleeping pills or sedatives) requires you to see a doctor. It is recommended to consult with your doctor about the advisability of such a trip for health reasons.

Inform relatives, friends about your trip, place of stay, leave numbers contact numbers. It is necessary to have the phone numbers of the embassy and the nearest consular office of the Russian Federation in the country of the forthcoming stay.

In an Aeroport

Don't forget to complete the customs declaration (if necessary). Keep your checked baggage coupons, which will be required in case of loss. In case of problems, we recommend contacting a travel agency representative or an airport employee. It is better to have an air ticket, passport, money and other valuables with you at all times. In addition, it should be borne in mind that due to the tightening of air transport security requirements, no piercing or cutting objects, as well as children's toys or other objects similar in shape to weapons, are allowed in hand luggage.

At the hotel

Upon arrival at the hotel, special attention should be paid to the internal rules of residence and fire safety rules. Examine the location of entrances and exits, elevators, stairs. It is not recommended to leave documents, money and valuables in a hotel room, it is safer to store them in a safe. It is advisable to take the business card of the hotel with you and find out how you can contact the competent authorities in case of unforeseen situations.

How to behave in unforeseen situations

In the event of unforeseen situations related to detention by local law enforcement agencies, threats from other persons, traffic accidents, etc., you should immediately report this to the embassy or consular office of the Russian Federation.

If you have become the object of provocative actions by local police or law enforcement agencies, you must strongly demand that they provide the opportunity to contact the nearest Russian consular office, or send him a written notification of the fact of the incident. When detained or arrested, resistance should not be offered, as this may aggravate the situation and provoke security / police officers to use physical force or even weapons.

You should not explain yourself to representatives of local law enforcement agencies, as well as sign any protocols and other documents in a foreign language in the absence of employees of the consular office of the Russian Federation in the host country, since such testimony, according to the legislation of a number of countries, can form the basis of an accusation of committing a crime .

When walking, it is recommended to go out alone or in a group, while choosing illuminated and fairly crowded places, and have a map of the city with you. Once in a darkened area, you should stay away from the aisles, entrances, places closed by bushes. You should not linger for a long time at the shop windows and have conversations with obviously unhealthy people, vagrants, beggars. Wait for a bus or taxi at the illuminated bus stops.

If someone nearby starts behaving provocatively or commits hooligan actions, you should leave this place. It is important to remember that objects resembling weapons in shape will immediately attract the attention of not only terrorists or hooligans, but also police officers or private security guards. In order not to provoke these people into decisive action, do not use such items, especially in public places.

You should refrain from taking alcoholic, soft drinks and cigarettes offered by strangers. They are often used by attackers to organize robberies and sexual assaults.

If a robber armed with a gun or a knife demands car keys, a wallet or a bag, they should be given. If they try to snatch the bag, it is wiser not to hold on to it. If during a walk a car suddenly drives up and strangers sitting in it offer to ride, it would be wiser to refuse this, since it is possible that an attack may follow such an offer.

If you think that you are being followed, it is better to cross to the other side of the street and go in the opposite direction. If the pursuit has not stopped, it is recommended to run to any nearest lighted place: a store, a gas station or a crowded place.

behavior in public places.

In large tourist centers take precautions and keep an eye on your personal belongings. Cash sort into different pockets.

In case of theft of documents, a ticket, a credit card, you need to make a statement to the police, then to the embassy or consular office of the Russian Federation. Inform the accompanying group (if any) about the need to restore the ticket, block the bank card.

In order to avoid an incident or provocation in shopping malls should be attentive to what is happening around. The selected product must be kept in a shopping basket or trolley until payment. Sales receipts are recommended to be kept until arrival at the place of residence (there are facts of checking buyers after they left the shopping malls). In the event of a charge of attempting to remove unpaid goods, you must contact the embassy or consulate of the Russian Federation and report the incident. Before the arrival of the official Russian representative, one should not sign any protocols and try to resolve the incident on their own.

Travel by car.

Most accidents and incidents with citizens traveling abroad are associated with the use of vehicles. Therefore, it is necessary to exercise increased attention both in the case of driving a car and in choosing the transport provided for the transport of tourists.

When traveling by car, do not forget to take a map of the area. Take note of your vehicle number. Lock doors and open windows only partially if necessary. When leaving the car, even for a short time, lock it. On multi-lane highways, it is better to stay closer to the center of the road - this will make it more difficult to try to push the car to the side of the road. Don't get too close to other cars. Try not to travel out of town alone - traveling in a group increases your safety by an order of magnitude. For long distances it is better to travel in a convoy. It is not recommended to give a ride to strangers, especially in the immediate vicinity of customs and border checkpoints.

If you have rented a car, carefully check all paperwork, especially insurance, so that in the event of an accident you will not incur large expenses for damages and not be subject to legal proceedings.

When crossing the border, one should refrain from fulfilling the requests of random people to carry other people's things through the inspection points under the pretext of overweight luggage, etc., and also not accept, including for a fee, letters, parcels, luggage and other items from strangers for transfer , which can be used as caches for the illegal movement of both narcotic drugs and explosive devices, poisonous substances and bacteria of dangerous diseases.

If you have been taken hostage or kidnapped.

When abducted, one should not resist. It is recommended to follow the initial orders of the terrorists. They can turn out to be people with an unstable psyche and behave unpredictably. If you are sick or feel that you need help, it is worth trying to ask a doctor or bring the necessary medicines. Try to establish at least some contact with the terrorists. If possible, note for yourself what they look like, what their habits are, how the kidnappers talk and who they communicate with. All movements should also be memorized, including time in motion, direction, distance traveled, speed, any landmarks along the road, signs and distinguishable sounds such as the ringing of bells, voices, construction noise, railway, tram, etc. The desire to "please" is often misunderstood by terrorists and makes it difficult to rescue victims. If the terrorists force the hostage to make a written or oral (audio- or video-recorded) appeal to the authorities outlining their demands, this can only be done in the form and volume on which the kidnappers insist. At the same time, one should avoid one's own statements and assessments, since this may aggravate the situation of the captured.

When conducting a special operation to free a hostage, it is recommended:

Lie on the floor, do not move until appropriate instructions are received from the special forces; under no circumstances try to help the special forces in their release;

Try to get rid of items that can be mistaken for weapons by special forces;

Assume that the special forces will treat the hostage as a possible terrorist until his identity is established;

Remain law-abiding and tolerant of the actions of the special forces, even if during the operation physical measures are applied to the hostage (for example, handcuffs are put on or hands are tied). Immediately after release, it is advisable not to give comments to the media until a conversation is held with the official Russian representative and appropriate recommendations are received from him.

Behavior during an earthquake and natural disasters.

An earthquake is one of the most devastating natural disasters. Most dangerous places are located near the so-called. world earthquake belts, which are located:

On the Pacific coast of North and South America;

On east coast Japan;

In the central part of the Pacific Ocean;

Along the southern edge of the Himalayas;

In the countries of the Caribbean region;

in New Zealand;

In Greece, Turkey, Italy, the Mediterranean and the Central Atlantic.

Most accidents are the result of buildings and other objects collapsing. Earthquakes can trigger landslides and giant tsunamis (seismic sea waves) that can cause massive damage.

The initial moment of an earthquake can be felt in different ways. Sometimes, before an earthquake, a glow appears above the hills, there may be disturbances in the operation of radio, television, electronic devices, spontaneous glow of fluorescent lamps. Sometimes, a few seconds before an earthquake, a strong growing rumble occurs underground, after which the first shock occurs. In other cases, just before the shock, weaker vibrations may occur, in which the dishes begin to rattle, suspended objects sway. Then the first shock occurs, which can last from a few seconds to 1-1.5 minutes.

If you are near children, you must immediately place them in a safe place. These can be openings of internal doors or internal corners of rooms. You need to move away from windows and external walls, bulky and tall furniture and hide under a dining or writing table and other durable furniture. The greatest danger is presented by objects falling from above: stones, beams, etc.

During an earthquake, one should not run out of the building, as falling debris and collapsing walls are the main cause of many casualties. It is necessary to wait until the end of the earthquake, after which you can leave the building. Never try to get out of the building using the elevator, which can get stuck or fall into the shaft.

If the building is low and not earthquake-resistant, for example, a brick house, and it is possible to immediately leave it, then in this case it is necessary to carefully and quickly leave the building and run away from it to a safe distance.

Do not approach power lines.

When in a vehicle, stop as far as possible from tall buildings and other structures and not start moving until the earthquake stops.

After an earthquake, try to act as follows.

If the earthquake occurred at night, do not rush to light matches or lighters. It is better to use an electric flashlight. If there are no other sources of light, then before using matches or a lighter, make sure that there is no smell of gas, gasoline and other flammable and explosive substances. Otherwise, an explosion or fire may occur, which will entail new victims.

First of all, it is necessary, if possible, to shut off the gas, water and turn off the electricity. If there are minor fires, try to localize them on your own. If it is impossible to put out the fire on your own, children and injured people should be taken out of the fire zone to a safe place.

Do not touch bare wires and metal and wet objects in contact with them.

If you find spilled or spilled explosive and toxic substances, you should warn others about them.

Be sure to turn on the radio to receive information about the extent of the disaster, the measures being taken to eliminate its consequences.

If possible, immediately inform the embassy or consulate of the Russian Federation about yourself, your relatives, acquaintances.

These general recommendations can serve as a guide to action in unforeseen situations. While abroad, you must exercise elementary vigilance, reasonable discretion and adjust your behavior in accordance with the environment.

THIS INFORMATION is posted on the official website of the Russian Foreign Ministry

10.10.2010 of the year

1. RULES OF CONDUCT DURING THE EXCURSION

"MEMO of the rules of conduct for tourists during the excursion"

1.1 General rules of conduct

1.1.1 Tourists must arrive on time to the starting point of the tour, as well as to the places of collection and departure during the tour. The leader of the group is not obliged to wait for the late excursionist.

1.1.2 Tourists undertake to observe and comply with safety regulations, public behavior, including recommendations and regulations for places of temporary stay, places of excursions, museums, vehicles, etc.;

1.1.3 Tourists undertake by their behavior, intentional or negligent actions not to cause disturbance and not violate the rights of the organizers and other participants of the tour, other third parties.

1.1.4 Tourists (legal representatives of Tourists) bear full responsibility for the damage (harm) caused to third parties, as well as all the risks and the full severity of the consequences that may arise as a result of the actions of the Tourists.

1.1.5 Tourists undertake not to independently take any actions aimed at deviating from the route of the tour, lagging behind the tour group, etc.

1.1.6 It is forbidden to drink alcoholic beverages (including beer), smoke, litter, use obscene language, etc. during the entire time spent on the tour.

1.1.7 When crossing the road with moving vehicles, follow the rules traffic.

1.2 Rules of conduct for tourists on the bus during the tour

1.2.1 Tourists are obliged to carefully handle the existing equipment of the bus cabin.

1.2.3 Boarding the bus is made at the invitation of the leader of the group and (or) the accompanying person.

1.2.4 hand luggage tourists is located in a specially designated place (under the seat, on the top shelf, etc.). It is forbidden to place bags or other belongings of tourists in the aisles. For safety reasons, the passage must be free.

1.2.5 Before the start of the bus, the excursionist undertakes to fasten the seat belts and not unfasten them until the bus stops completely or the permission of the accompanying person (team leader).

1.2.6 While the bus is moving, it is not allowed to stand or walk around the cabin. Do not lean out of the window or put your hands out the window.

1.2.7 When braking hard, hold on to the handrails (armrests of the seats).

1.2.8 It is forbidden to drink any drinks and eat food while the bus is moving.

1.2.9 In case of signs of motion sickness or nausea, you must immediately inform the accompanying person or the leader of the group.

1.2.10 You can get up from the seats only after the bus has completely stopped or with the permission of the accompanying person or the leader of the group.

1.2.11 When exiting the bus, do not crowd, exit carefully one by one.

1.2.12 Exit from the bus is made through the front door. After leaving the bus, do not disperse, gather at the indicated place and follow the instructions of the group leader (accompanying person).

1.2.13 When crossing the carriageway, follow the rules of the road, clearly following the instructions of the accompanying person (team leader). You can not go out on the roadway and cross the street on your own!

1.3 Rules of conduct during walking tours, excursions.

1.3.1 K walking tours Tourists in appropriate clothing are allowed: closed comfortable shoes, a hat, if necessary, long trousers and shirts (sweatshirts) with long sleeves, sunglasses, sun cream, insect bite cream, etc.

1.3.2 The leader of the group during the tour is the leader. It is necessary to strictly follow the instructions of the group leader, as well as accompanying persons.

1.3.3 During the tour you should be with your excursion group, do not disperse. It is not allowed to deviate from the route (paths, paths), approach electric wires, unfenced edges of ravines, cliffs, etc.

1.3.4 It is necessary to promptly inform the accompanying person (team leader) about the deterioration of health or injuries.

1.3.5 It is not allowed to run around museums, bend over railings and other fences, touch exhibits, play outdoor games, open the doors of office premises.

1.3.6 In some museums it is forbidden to touch the exhibits with your hands. Photo and video shooting in museums and places of historical and cultural value is carried out in accordance with the rules established in each specific case.

1.3.7 You should respect local traditions and customs, take care of nature, historical and cultural monuments. At the end of the tour, gather at the indicated place and, after announcing the end of the tour, follow the instructions of your accompanying person.

1.3.9 Comply with and comply with other rules of public behavior, safety precautions, requirements and instructions of accompanying persons, group leader, vehicle drivers.

1.3.10 A Tourist who grossly violates the above rules of conduct and (or) is in a state of alcoholic, narcotic and (or) other intoxication may not be allowed to further participate in the excursion, while the Tourist or his legal representative will not be entitled to a refund of the cost of the excursion service. The Tourist or his legal representative shall pay all additional expenses arising from the unlawful behavior of the Tourist.

6. How to dress in the mountains

If you are not an experienced climber and just want to go on an excursion or hike in the mountains, carefully consider your wardrobe for such a trip so that the impression of what you see is not spoiled by the discomfort of uncomfortable clothes or shoes. · Give preference to clothing made from natural fabrics, it prevents increased sweating and does not rub. Examine the seams of products, cut off the inner labels so that they do not cause irritation on the skin. Choose comfortable simple things - T-shirts, polo shirts, T-shirts. Clothing should have a minimum of ribbons or ties that can catch on something. Opt for shorts or comfortable breeches. If the weather does not promise to be warm, you can wear pants, but keep in mind that the legs should not be very long, you can step on them and fall during the ascent or descent. Jeans are also good for simple mountain climbs, but their cut should be loose enough, they should not restrict movement. Pay attention to clothes with pockets - pants, sleeveless jackets, vests. They can accommodate a bottle of water, a flashlight and other small items that may be needed during the ascent. Do not forget a thin knit cap if there is no hood on the outerwear. If the temperature is comfortable, take a cap or hat, it will protect you from the sun. Choose a hat that will not fly off your head from gusts of wind. Keep in mind that the temperature in the mountains can differ significantly from that established in the valley, especially at night and in the evening, so take warm clothes with you - sweatshirts, jackets , socks or tights. They will also protect you from the wind at the top. If the temperature in the mountains is around zero, don't forget to bring thermal underwear. Think carefully about what shoes you will wear. Its sole should not be slippery or soft. The best option for a simple trip is sneakers or shoes for outdoor activities. If you are a beginner and unfamiliar with heavy loads, opt for light but durable sneakers with a grooved sole.·

2. How to dress for the sea

If possible, we all try to spend a long-awaited vacation at sea. How to dress for the sea to feel as comfortable as possible? A trip to the sea in summer requires light things. Take a pair of swimsuits, open sandals and beach slippers. A large pareo scarf will look good. They can be beautifully draped if you want to go for a bite to eat at a coastal restaurant. Rest on the sea also involves evening or sightseeing walks. For a hot time, a light summer sundress, fashionable breeches and a few tops and t-shirts will be good. In such clothes, you can safely appear on city streets. If you plan to visit holy places, take a light skirt of sufficient length. Almost everywhere, visiting shrines is not welcome in beachwear. Summer is the time for bright colors. That is why you should not choose gray and dark colors for your marine wardrobe. You will look great in a bright dress, especially since various neon shades have been in fashion for several years now. From accessories, give preference to products made from natural materials - wood, shells, large earrings in the Mediterranean style. The sea is not always calm and gentle. It is worth stocking up on a warm thing that will be comfortable on an evening walk.

8. ABOUT WINTER HOLIDAYS. HOW TO ORGANIZE AND WHAT NOT TO FORGET WHEN GOING ON A TRIP

It is not just possible to have a rest in the winter… It is necessary to have a rest in the winter. Even the government of our country is sure of this, having so kindly invented New Year holidays. That's just how to spend them in such a way that it would not be painful later ... boring to remember the days gone by? If you still decide to go to a ski resort to ski, sled and snowmobile until you drop. If you are determined to bring back a lot of photos of landscapes that you can only see in the mountains, then let me list some things that might be useful on your trip. First of all, do not take a lot of luggage with you. Those who prefer tourism as a recreation know that when collecting a backpack, the bill goes to grams. Of course, you want to have the same freedom of action as at home. But remember that for excess weight, you will have to pay during transportation. In addition, there will definitely come a time when you have to carry it all yourself. Even this short transition will significantly spoil the good mood. How to make sure that your luggage is not too overloaded, and at the same time have everything you need? All things are divided into five categories: Documents; · personal hygiene items; · cloth; · digital means (camera, camera, laptop, etc.) · medicines. You won't be able to go anywhere without documents. Therefore, it is advisable to check their equipment before leaving. In addition to your passport and tickets, you may need some certificates and copies of documents. It all depends on where you are going. Things will be much easier if you are going to rest in Russia. But to cross the border, you may need a visa and an impressive list of papers. Moreover, it is different for each country. ABOUT required documents You should check with the travel agency in advance. If you are traveling with children and the other parent stayed at home, then do not forget to get a notarized permission from him. Take care of your health. Winter holidays are leisure. To be sure that you will receive all the necessary medical care, take out insurance. Personal hygiene items are what we need every day. Moreover, it is often very individual things. Therefore, of course, I want to take the maximum from what you are used to using. But you're not going to the North Pole. There are shops there that also sell basic necessities. Buy a small tube of toothpaste. Let the big one stay at home, you'll be back. Get a camping version of shampoo and antiperspirant. A heavy can of shaving foam can be replaced with a small tube of cream or gel. After all, it's only temporary. Disposable handkerchiefs will quite successfully replace a voluminous roll of toilet paper. Terry European towels are very bulky and heavy. If you are not sure that what is offered at the hotel will suit you, then purchase a special hiking (tourist) towel. It weighs about 90 grams and dries very quickly. When traveling, universal items are indispensable, such as a folding knife-opener, a phone with a flashlight. Instead of two jars of face cream (night and day), ladies can take one with a universal one. By the way, about the cream. Don't be confused by the fact that you are going to the country of eternally snowy peaks. Have you noticed that when the streets are covered with a "white blanket", it becomes much lighter at night? This Moonlight scatters, reflected in ice crystals. In the mountains, the same thing happens with the sun. Its activity there is high, so sunscreen is a must for you. In addition, you will need the right sunglasses. They must filter not only the brightness of the light, but also UV rays. "Snow blindness" develops with retinal burns. It is dangerous because it does not appear immediately. It can blind your eyes a little during the day, and by the evening problems will begin. Therefore, when choosing glasses, pay attention to the certificate. It should be marked CA or simply have information that they block UV rays. By and large, there is nothing wrong with “snow blindness” if you take all the necessary measures. If you feel discomfort in your eyes (sandy and burning sensation), wash them with cold tea and apply a dark bandage. Try to spend time in a darkened room until your vision is fully restored. It is desirable that the clothes are also universal. It is worth stocking up only sets of underwear. For skiers, special, moisture-wicking underwear is recommended. Ordinary cotton will not work here. It quickly becomes wet, but then it gives off moisture badly. Ski clothing has other features as well. Read about them in the article "Ski equipment". All other things should be easy to wash, dry quickly and do not require ironing. Shoe dryers will be very useful for you. You can take several if you are traveling with children. In addition, for the kids it is worth saving extra dry pants, mittens, and socks. A waterproof jacket will make life much easier. However, don't think you won't need a bathing suit. It will take up little space, but it will allow you to visit the pool. Winter holidays can be varied. The absence of a camera in such a ski resort as, for example, Dombay, you will not forgive yourself. I want to capture everything around, and even myself against the backdrop of the mountains, and on skis, and even more so. If you wish, you can bring a video camera and a laptop with you. An mp3 player with audio fairy tales will save you from children's whims on the road. And of course nowhere without communication. A cell phone will allow you to communicate with relatives, and provide Internet access where there is no free Wi-Fi (if you decide to settle in the private sector and not in a hotel). If your trip is long enough, it would be a good idea to purchase local SIM cards to make calls not from roaming. With those who stayed at home, you can communicate by means of sms-messages or order long-distance calls. Yes, such calls can cost a pretty penny if you make them from a hotel. However, some know a little secret. Even the ski resorts have a post office. Calling from there is cheaper. Do not forget the chargers for all this pile of equipment, otherwise it will turn into a useless burden. In order to be sure that the plug will fit into a hotel socket, take an adapter with you. It is quite compact and lightweight. A small kettle and an unbreakable glass will allow you to enjoy tea at any time. Having an insurance policy will certainly give you peace of mind. But this is not a reason to forget the first aid kit at home. In winter, vitamins are very relevant. If you have started a course, then you should not interrupt it on a trip. The local pharmacy may not have the pain medication that always helps you. Diarrhea often accompanies tourists due to climate change and habitual diet. In order not to look for a first-aid post with a temperature, take antibiotics for “any fireman”. It's all the same winter holidays. Adhesive plaster will save you from chafing and cuts. And the last. If you are an avid skier, then, of course, you have your own ski equipment and clothing. And you yourself know perfectly well how best to carry it. But, if you are just going to learn to ride, or just rarely go to ski resorts, then you should not run to the store before the trip and figure out how to pack it all. From just one photo ski resorts you can easily understand that you will not be left there without equipment.

9. TOURIST'S AID KIT

Going on vacation, you want it to be comfortable, interesting and safe, but sometimes the journey can be overshadowed by ailments and disorders, and then there is no time for fun. To avoid unpleasant situations, have with you the so-called "Tourist First Aid Kit", which will contain the most necessary funds for all occasions. So, before leaving, we collect in the first-aid kit the main means that we may need. In this case, you need to pay attention to the following points: - expiration date. Check it to make sure the medicine is not expired. By the way, it is better to take medicines in unopened original packaging and with the attached instructions; - contraindications and recommendations. Take with you products that you are sure of and have already used more than once. - local features. Where are you going? What threats might there be? What will you do there? You may need remedies for sunburn or any infections, for insect and other animal bites, for allergies to foods and substances, for sprains, bruises or cramps. Think over all possible situations, and then you can be sure of your safety.

Below we have listed the main most popular tools:

Antipyretics: Aspirin, Amidopyrine, Paracetamol. ·

For headaches: Pentalgin, Tempalgin, Analgin, Citramon. ·

Painkillers: Solpadein, Spazgan, Baralgin. ·

For respiratory diseases: Faringosept, Bromhexine, Kadelak; nose drops Pinosol, Glazolin. ·

In case of indigestion: Activated charcoal, Levomecithin, Festal, Mezim-forte, Smecta,

In case of allergies: Suprastin, Tavegil, Claritin. ·

Cardiovascular drugs: Valakordin, Corvalol, Validol. ·

Calming agents: infusion of Valerian or Motherwort, Novopassit. ·

Antiseptics of external action: Iodine, Zelenka, Hydrogen peroxide, Miramistin. ·

Means used for damage to the eyes and ears: Albucid, Sofradex. ·

Means for relieving fatigue and swelling of the legs: Traxevasin gel, Hirudoven. ·

From "seasickness" and motion sickness in transport: bonin, air sea. ·

Sunscreens and skin care products after sun exposure. ·

For sunburn and skin allergic reactions to the sun: Panthenol spray, Tavegil. ·

Dressing material: waterproof adhesive plaster, bandage, cotton balls. ·

Insect bite remedies. · Thermometer (not mercury).

REMEMBER THAT GOOD REST AND GOOD MOOD IS IN YOUR HANDS. HAVE A GREAT REST!