Traveling by plane becomes more and more profitable every year. With the help of an aircraft, you can get to any point on the globe with significant savings in money, effort and time. At the same time, as with traveling by any other mode of transport, unforeseen circumstances often arise, including the loss of a ticket.

Before boarding the aircraft, each passenger is required to present boarding pass and identity documents. Without this, no one will let you on board, so the loss promises you a lot of trouble and threatens to turn into a ruined vacation. Therefore, you need to know how to act in a given situation and how to behave if, due to personal sluggishness or due to unforeseen circumstances, you have lost this document.

In the event of any disputable or unforeseen situation, you, first of all, should contact the representative of the company whose services you decide to use. Only he will be able to help you resolve the issue of restoring the lost coupon on the plane and help you avoid additional financial expenses.

Finding a company representative is not difficult, even if this is your first flight. As a rule, you can ask for help in a special window for the sale of air tickets or at the pre-registration point. There you will have to explain the ridiculous situation and tell in detail about how you could have allowed the loss of a precious document.

A number of companies that value each of their clients and their own reputation in such cases willingly meet the unfortunate client and offer to issue a duplicate, after making sure that the potential passenger really was its holder. Airport staff will ask you in detail about the time and place of purchase of a plane pass, final destination and other important points. If the reasons you specify are accepted as a logical explanation and considered valid, you will certainly be given new ticket and you can get on board the plane.

At the same time, there are airlines that are ready to replace a lost document for free or issue a new one to those customers who planned to fly in first or business class. The rest of the passengers will have to pay extra for the reissuance service. Of course, the amount will be an order of magnitude lower than the cost of the lost boarding pass, but still the additional costs will be an unpleasant surprise for any tourist.

Having a copy of the document for the flight will greatly facilitate the process of obtaining a duplicate. After all, when filling out the form provided by the airport staff for issuing a duplicate, you still have to indicate the date of purchase, the place of purchase and the final destination of the trip. The company will charge a fee of 20-70 dollars for issuing a duplicate. The amount of the amount is fixed and is set at the discretion of the carrier company. And one more important point: you won't get a duplicate right away. We will have to wait for the application to be considered and approved by the company's management, so this option is unlikely to suit those who planned to fly out in the near future. Such passengers, most likely, will have to purchase a ticket again.

But in order not to find yourself in such an awkward situation, it is worth considering the advantages of electronic tickets. They have long come into use and are no less popular than their paper counterparts. Such a document is almost impossible to lose and will not have to be restored. You can get it done within a few minutes. Information about the passenger is entered into the computer of the carrier company and you do not have to take care of the safety of the paper carrier of important information.

All that is needed to board a plane with such an electronic ticket is a passport and knowledge of the flight number you planned to fly on. Also, when purchasing this pass option, you will definitely be issued an itinerary receipt, which will contain important information about the route, form and details of payment for the flight, as well as other important details of the transaction. At the same time, it is not at all necessary to have such a receipt when checking in at the airport. It only contributes to faster registration during check-in and is an additional guarantee that you will not forget either the flight number or the time of departure from the airport.

By the way, it is worth noting that if it is necessary to pass through passport or customs control, the passenger will still need such a receipt. And if no one returns the lost ticket to you, then the receipt can be re-printed on the same airline website where you bought e-ticket.

No one is immune from damage or loss of a railway ticket. In this case, you do not need to worry - most often the situation is fixable. When can the ticket be renewed, and where should the passenger go?

A train ticket can be renewed in the following cases:

1. The ticket was issued for travel exclusively from and to Russian railway stations. So, for example, you can restore a ticket on the Moscow-Volgograd route, but the Moscow-Kyiv travel document cannot be restored.
2. The ticket was issued to the carriage and train of the RZD formation. For example, if the composition belongs to the Kyiv railway, then the travel document is not restored, and tickets for trains following the route Moscow-Kaluga or even Moscow-Kyiv, if the composition belongs to the Russian railway, can be restored.
3. The ticket can be identified. This means that the passenger must give his last name, date, time of travel, route, seat number, carriage and train number. Even if you remember the information only partially, it's still worth a try. By the way, in this case, it is necessary to present a damaged ticket without fail.
4. The ticket was not refundable. That is, if a ticket was stolen from a passenger and immediately handed over to the ticket office of the station, then it can no longer be restored. Otherwise, if the fraudster has not yet managed to hand over the travel document, the latter is subject to restoration.
5. The passenger is at the point of departure or cannot visit the point of sale of the ticket. For example, it will not be possible to restore a Moscow-Kyiv ticket purchased in Moscow if the passenger is in St. Petersburg. However, if the purchase of a travel document was made here, then such a ticket can be restored.

Ticket recovery process

1. So, in order to restore the ticket, contact the station attendant and make an application for the restoration of the travel document. By the way, this should be done only on a personal basis - it is impossible to restore someone else's ticket, even if it is a travel document belonging to a close relative. In this case, you will need to present a passport or other document proving your identity.
2. The procedure for restoring a lost or damaged ticket may take approximately 1-2 hours.
3. The lost ticket is not returned and is not reissued - it is subject to recovery.
4. The restored lost travel document is also not reissued and is not returned.
5. Return of damaged train tickets is possible if they have a mark railway station about the time during which the passenger applied to the cashier.

We wish you never lose your tickets! However, in case of trouble, now you will know exactly what to do.

In 2007, the Federal Aviation Rules for the Transportation of Passengers came into force, according to which “... if a ticket was declared lost by a passenger, or incorrectly issued, or damaged, then the carrier is obliged to immediately take all measures in its power to establish the fact of concluding an air transportation agreement for the passenger. If it is established that the passenger air carriage agreement has indeed been concluded, then the carrier accepts the passenger for carriage in accordance with the terms of the concluded passenger air carriage agreement with the appropriate ticketing. That's why:

1. If you lost your ticket long before departure, please contact the airline where you purchased it. For a small fee, you will be given a duplicate. Keep in mind that some companies issue a fine for losing a ticket.

2. If this happened at the airport (or you forgot your ticket at home), contact the airline office. In any case, federal rules are on your side, remember your rights.

Use e-tickets whenever possible. In order to check in you will need your passport and your flight number. Itinerary receipt, which is sent to your e-mail, after the transaction with the airline, during check-in is desirable, but not required. You can print it yourself from your home computer.

What should I do if there are typos in the ticket?

You may well be denied a flight. If you find typographical errors in advance, contact the office of the airline where the ticket was purchased or its representative office at the airport. If this happened during check-in, there is hope that you will be allowed to fly, but only at the very last turn, when all passengers pass check-in.

Your documents will be checked against computer data, making sure that only one passenger whose passport number practically matches the one indicated in their database did not pass registration.

Carefully check your personal data when purchasing air tickets. There were cases when, due to spelling errors in the name of the destination, passengers flew to the wrong place at all.

What should I do if I lost my boarding pass for a ticket?

You have checked in for the aircraft, which means that your data is stored at the check-in desk. Therefore, go there and you will be issued a duplicate. If you need a boarding pass to report to the accounting department, contact the airline where you purchased the ticket. You will be issued a certificate confirming the flight or will be given a copy of the boarding pass. You will most likely have to pay for this service.

What to do if the ticket needs to be returned (regular flight)

If there is a need to return the ticket, then it is best to do this no later than 24 hours before departure. In this case, you will be refunded 100% of the cost. If you return the ticket on the day of departure, a fine will be imposed, but not more than 25% of the cost.

When buying a ticket in foreign companies, you need to familiarize yourself with the return policy. For example, air tickets purchased on the so-called " special offer”, most often either not refundable at all, or only after paying a fine. In Russia, this trick does not work, because according to the Air Code of the Russian Federation (Article 108), the possibility of depriving a passenger of the right to receive the full or partial cost of a ticket is not provided. This applies to all fares and offers and also applies to charter flights.

Another thing is when the ticket is canceled due to the fault of the air carrier (delay or non-scheduled flight, change in the route of transportation, etc.). Here you can get 100% of the ticket price at any time, without any penalties. This is called forced refusal (paragraph 227, article 22General Rules for Air Transportation ), which must be confirmed with the air carrier before handing over the ticket. Bad weather and other force majeure situations occur through no fault of the air carrier, which means they are not a reason to return a ticket at any time without penalty.

If you purchased tickets via the Internet, please contact the air carrier whose services you used.

An electronic ticket is a digital record stored in the airline's database. To restore it, you will need a computer / smartphone with Internet access and money.

The procedure for restoring an electronic plane ticket looks like this:

• try to go to Personal Area on the website of the airline from which you purchased the ticket;
• if it is not there, register by indicating your contact details (name, address, phone number, date of birth);
• pay for the lost ticket;
• after processing the information, the airline will send you a link to the itinerary receipt to your phone number and duplicate it on the e / p;
• if you did everything correctly, by going to your profile, you will get access to an electronic ticket, which you need to print out along with a barcode or download to your phone;

You can also restore an electronic air ticket by calling the hotline and submitting an application for document restoration.

Restoring an electronic railway ticket

Alas, the situation with railway electronic tickets in our country is a bit sadder. You can only restore tickets for trains in Russia. This service costs a fixed 85 rubles.

To restore an electronic railway ticket, you need to contact the station attendant at the train departure station or the station where the ticket was purchased. Here you will need to write an application for the restoration of the railway ticket, after presenting an identity document, name the date of departure and the route of the trip.

The procedure for restoring electronic tickets on Russian Railways can take 1-2 hours, so I would recommend contacting the duty officer in advance. The received duplicate cannot be returned or reissued.

Conclusion

Of course, it is possible to restore an electronic ticket, but it is much easier to prevent its loss, do you agree? 🙂 Keep all tickets and passports together to avoid losing them at the most unpredictable moment. Have a nice trip!

Refund of electronic tickets on the website of Russian Railways

By returning e-tickets, you agree to all of the following terms and conditions.

You, as a user of the site, confirm your right and legal capacity, financial viability, and are also aware of the responsibility for the obligations imposed on you as a result of the conclusion of this offer.

Free legal advice:

The user who returns unused e-tickets on the website acts on behalf of all passengers of the order, and therefore all passengers of the order are considered informed about the cancellation of the trip.

It is possible to return both the whole order and a specific e-ticket from the order.

Return of travel documents issued for travel in the negotiation compartment high-speed train"Sapsan" (class of service 1Р), is possible only with a one-time delivery of all 4 seats.

E-tickets issued for several passengers in one order at one fare in the Finland-Russia traffic are subject to full refund. Partial refunds of such e-tickets will not be made.

The return of one seat out of two "Lux" (business) class carriages issued in a compartment in international traffic (far abroad) is not made. The refund of the cost of unused electronic tickets issued in a luxury (business) class carriage is carried out only in the event of a simultaneous return of electronic tickets issued in one compartment.

Free legal advice:

The return of electronic tickets issued for travel on Sapsan trains at a special round-trip fare is carried out in the following order:

• in case of simultaneous cancellation of the trip in both directions, the electronic ticket is first returned in the "back" direction, then in the "there" direction;
• it is possible to return one electronic ticket in the direction "back";
• the return of one electronic ticket in the direction "there" is not made (it is possible at the ticket office in accordance with clause 9.2 of the offer with clause 11.2 of the Rules for the purchase of electronic tickets).

After filling out, the application, together with the travel document and a document confirming the return of the seat, must be handed over to the ticket clerk or sent by mail to the North-Western High-Speed ​​Communications Directorate - a structural subdivision of the High-Speed ​​Communications Directorate: St. d. "Slavyanka River-LEP", PO box 53.

Return Money the passenger is subject to a minus 20% reduction in the fare in the "back" direction.)

ATTENTION! After receiving a boarding pass on a travel document form at a ticket office or self-service terminal, it is not possible to return an electronic ticket on the site.

The refund of the order as a whole is made for all electronic tickets of the order, with the exception of electronic tickets for which boarding passes were issued on the form of a travel document at the ticket office or self-service terminal.

Free legal advice:

If you have not used the service electronic registration, refund of unused electronic train ticket:

• internal communication within the territory Russian Federation and international communication with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia - is carried out at any time before the train departs from the passenger boarding station (the time is indicated in the control coupon of the electronic ticket);
• international traffic (foreign countries) - carried out at least 6 hours before the departure of the train from the passenger boarding station (the time is indicated in the control coupon of the electronic ticket).

If you have used the electronic check-in service, the return of an unused electronic train ticket:

• internal communication on the territory of the Russian Federation and international communication with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia is carried out at least 1 hour before the departure of the train from the starting station of the route;
• international traffic (foreign countries) is carried out no later than 1 hour before the departure of the train from the initial station of the route and no later than 6 hours before the departure of the train from the passenger boarding station (the time is indicated in the control coupon of the electronic ticket).

Refund of tickets for domestic trains on the territory of the Russian Federation and international trains with the CIS countries, Latvia, Lithuania, Estonia and Abkhazia

When returning on the website an unused e-ticket issued for travel through the territory of the Russian Federation on a train of Russian formation, the following shall be credited to the payer's account:

• no later than 8 hours before the departure of the train from the passenger boarding station - the fare, consisting of the cost of the ticket and the cost of the reserved seat;
• less than 8 hours, but no later than 2 hours before the departure of the train from the passenger boarding station - the cost of the ticket and 50% of the cost of the reserved seat;
• less than 2 hours and before the departure of the train from the passenger's boarding station - only the cost of the ticket, the cost of the reserved seat is not refundable.

When returning on the website an unused electronic ticket issued for an international train with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia and the Republic of Abkhazia, the following shall be credited to the payer's account:

• no later than 24 hours before the departure of the train from the passenger boarding station - the fare, consisting of the cost of the ticket and the cost of the reserved seat;
• less than 24 hours, but no later than 6 hours before the departure of the train from the passenger's boarding station - the cost of the ticket and 50% of the cost of the reserved seat;
• less than 6 hours and before the departure of the train from the passenger's boarding station - only the cost of the ticket, the cost of the reserved seat is not refundable.

The cost of services (including bed linen) is fully refundable.

Free legal advice:

When returning an unused electronic ticket issued for domestic trains on the territory of the Russian Federation and international trains with the CIS countries, the Republic of Latvia, the Republic of Lithuania, the Republic of Estonia, the Republic of Abkhazia, the cost of services (including bed linen) is fully refunded; a fee is charged - 192 rubles. 70 kop. (for each place, the rate is set by the FAS Russia and is valid from 01/01/2017 to 12/31/2017).

Refund of tickets for travel in international traffic (foreign countries)

When returning on the website an unused e-ticket issued for travel in international traffic (far abroad), the following shall be credited to the payer's account:

• no later than 6 hours before the departure of the train from the passenger boarding station - the fare, consisting of the cost of the ticket and the cost of the reserved seat,
• less than 6 hours before the departure of the train from the passenger's boarding station, a refund of the fare is not made.

Returns are subject to a fee of EUR 10 (per seat). The fee is charged in Russian rubles at the exchange rate of the Central Bank of the Russian Federation on the day of return.

When returning unused non-cash e-tickets issued for the travel of children under 5 years of age without occupying a seat, the refund fee is not charged.

The funds due for an unused e-ticket are credited to the payer's account, which was used to pay for the e-ticket, within the time limits established by the rules of payment systems (from 7 to 30 calendar days from the moment the return was issued in the personal account).

Free legal advice:

After processing by VTB24 Bank (PJSC) of the return operation, the "Return Details" tab appears in the personal account of the site user, in which information is available on the last four digits of the payer's card number to which the return was made, the date the return operation was processed, the amount due to return, and ARN number (unique transaction identifier in bank acquiring).

ATTENTION! If the money has not been credited to the card within 30 days after the return, you must contact the issuing bank of the card with which the payment was made (the last 4 digits of which are marked on the "Return Details" tab), indicating the number in the claim statement ARN. Using this number, the bank will be able to track where the passenger's money is currently located. When paying for electronic tickets with electronic money, you should contact the operator that supports your electronic wallet.

Mass media registration certificate No. FS

If the ticket on the form is lost or damaged

If the train ticket is lost.

You can only restore tickets in Russia sold in Russia in cars of the Russian formation. A fee is charged for ticket renewal.

Free legal advice:

Railway tickets of international communication are not restored in case of loss.

You can restore a lost train ticket:

at the train departure station;

at the sales station;

at the destination station.

Free legal advice:

apply for reinstatement to the duty officer at the station;

inform the itinerary.

Free legal advice:

A duplicate issued to replace a lost train ticket cannot be returned or reissued.

In addition, after the issuance of a duplicate, the lost ticket is also non-refundable, if it is suddenly found. A duplicate ticket is not issued if it has already been returned by the time of restoration (for example, by those who stole it).

If the train ticket was spoiled.

If the ticket is damaged before the start of the trip, it must be restored at the box office.

The only exception is when "recovery or identification cannot be made by the railroad". Those. if the passenger does not remember the carriage and seat or cannot present the ticket itself.

Free legal advice:

To resuscitate a damaged ticket, you need:

submit an application to the cashier;

present the document for which the original ticket was issued;

pay a special fee.

A restored ticket, like a lost one, cannot be returned or reissued.

Free legal advice:

Our schedule is extremely easy to install and convenient for your users.

I remember I had a used RZD ticket, but I need to provide it at my place of work, how can I restore the ticket?

At the sales station;

At the destination station.

To restore a ticket, you need:

Free legal advice:

Present the document for which the ticket was issued (or a certificate from the police, if the passport is also lost);

Name the date of departure (the second most important information after the last name);

Report the itinerary.

The recovery itself takes from one to two hours, so it is better to start this in advance.

Free legal advice:

It is important to know how to return an electronic ticket on the Russian Railways website: step by step instructions

It happens that you have to cancel the planned trips, returning already issued travel tickets.

How to return railway tickets through the cash desk of JSC Russian Railways is clear, and the return of electronic tickets occurs according to the scheme established by Russian Railways.

Russian Railways are joining the world standards for the provision of services for passengers. A few years ago, a system for selling electronic tickets was introduced - online by bank transfer. It allows you to take the desired shelf - "stake out" it. In the cash window or a special terminal, the printed coupon is exchanged for a travel document.

When buying an electronic railway ticket, the fee is charged immediately by electronic payment.

In case of cancellation of the trip, it becomes necessary to return the funds spent. How do I return a ticket purchased online?

Free legal advice:

Rules of Russian Railways for the return of electronic tickets

The return is regulated by the rules of the carrier - Russian Railways. An e-ticket can only be canceled until the boarding coupon is issued. A travel document for traveling on the territory of Russia and the CIS countries is surrendered at any time before the departure of the railway train.

On international trains

If electronic registration has not been completed, you can return an unused electronic ticket for an international train (non-CIS) at least 6 hours before departure from the passenger boarding station (departure time is indicated in the e-ticket coupon).

Electronic registration has been completed, then the return of an unused electronic ticket for a train to non-CIS countries is possible no later than 1 hour before the departure of the train from the starting station of the route and no later than 6 hours before departure from the passenger’s boarding station (according to the time in the control coupon).

Returns can be made in the standard order:

• if registration is not completed;
• if the registration is passed, and the train started moving without a passenger;
• if registration took place before the departure of the train (more than an hour).

Free legal advice:

Claim return

Claim refund applies to the following cases:

1. by bank transfer;
2. before the departure of the train (less than an hour);
3. late (more than 12 hours);
4. delay (more than 5 days) for a serious reason with its evidence.

The passenger is entitled to file a claim for a refund within six months from the date of the incident (the date of departure of the railway train).

The decision is made within a month. Upon its fact, a corresponding notification is sent to the citizen.

Is it possible to cancel a purchase on the Russian Railways website?

On the carrier's Internet resource, it is allowed to return an electronic ticket for which a paper boarding coupon was not issued.

Since the passenger, when buying travel tickets, is a consumer of the Russian Railways service, it is useful to familiarize yourself with the Law on the Protection of Consumer Rights. You can read the article here.

Free legal advice:

Change travel document

The algorithm of actions is simple:

• go to your personal account on the site;
• find the desired coupon in the list (“my orders”);
• in the menu ("more") change the status of the ticket ("refund").

Please note that if you refuse, part of the money is lost, it depends on how many hours are left before the departure of the train.

Important! It is impossible to change an electronic ticket for another - you will have to cancel the purchase, and then purchase a new travel card.

Step-by-step instruction

The surrender procedure is simple for any network user:

1. Go to the Russian Railways portal in your personal account.
2. Click on "my orders" or on the specified surname.
3. Find the required e-ticket in the list. Click "request ticket status", an inscription about electronic registration and a button with a proposal to issue a refund will instantly appear.
4. Click "issue a refund", an additional window will pop up with information about the amount of the refund.
5. Read the terms and conditions carefully and click "yes" if there are no objections.
6. A corresponding inscription about the issue of a refund will appear in the coupon status. This completes the site process.
7. Click on "Refund Coupon" if you want to print it. It must be kept until you receive the amount due.
8. Click on "exit" in the upper right corner.

Free legal advice:

How to return money?

After the return of the electronic coupon, the user has a question about the method of refund.

Do not worry, they will return the same non-cash way. Payment is made by credit card, the amount due is transferred to it. To do this, you do not need to re-enter your bank details, the system does this automatically.

If you miss the train, go to the ticket office. To return the money to the passenger at the box office, a confirmation of the return of the seat and a corresponding application are issued.

Transfer of funds to the card

Funds will be credited immediately after the e-ticket is assigned the status of "issued a refund".

Important! Even if you return the issued online ticket through the cashier, the amount is still transferred by bank transfer to the card.

Free legal advice:

Detailed information is available on the Russian Railways website, if you have any questions, please contact the Unified Information and Service Center.

How much money is withheld when returning an e-ticket?

The amount directly depends on the time of refusal of the issued electronic coupon:

• ticket price - 2 hours before departure;
• 100% of the ticket price and 50% of the price of a seat in a reserved seat - 2 - 8 hours before departure;
• full price of any ticket - 8 hours before departure.

RZD does not refund the entire amount spent. You will have to pay a refund fee - 185 rubles 40 kopecks (for one seat). Its size is established by the Federal Tariff Service of the Russian Federation.

When traveling internationally

For electronic tickets for international trains, the amounts credited to a bank card depend on the terms of return:

1. 6 hours before the train departure, the fare will be refunded (ticket price + reserved seat cost);
2. less than 6 hours before the departure of the train, a refund of the fare is not made.

When returning an electronic coupon for an "international" railway train, the fee is 10 euros (for each seat). Calculated at the exchange rate of the Central Bank of the Russian Federation on the day of the issued return.

Free legal advice:

When traveling around the CIS countries and neighboring countries

For trains from neighboring countries and CIS countries, their own scheme for calculating refund amounts is applied:

1. ticket price (except reserved seat) - less than 6 hours before departure;
2. ticket price and 50% in the reserved seat - less than 24 hours before departure;
3. the price of any ticket is more than 24 hours before departure.

Return periods

The money for the returned electronic coupon is credited within the established period - from 7 to 30 days from the date of registration of the refusal.

If there was a delay in the money transfer, contact the bank branch by filing a claim.

The procedure for returning an electronic railway ticket is convenient and beneficial compared to canceling an air ticket. The details of the procedure can be found on the Internet resource.

How to buy railway ticket through the Internet? We recommend watching the video:

I bought a Nizhnevartovsk-Novokuznetsk ticket. Due to family circumstances, I had to know him. They said the money will be returned to the card from 7 to 30 days.

Question - if I buy a ticket, is the money withdrawn from the card instantly, and returned within 30 days? Or maybe Russian Railways will start to carry on credit? Arrived at destination and paid within 30 days. Isn't it time to reconsider the timing of the return of funds to the client ...

RZD has not returned my money for 2 months now. And he does not provide any documents about the fact of transfer to my bank, but my bank confirmed the absence of this operation. Breeding!

Lena good evening! Did you get your money back in the end or not, is this my situation?

I slandered Russian Railways, the money was returned to another card on time, so everything is ok👌🏻👌🏻👌🏻

I issued a refund of the ticket through the personal account of Russian Railways on 07/05/2017 it is written that they will return from 7 to 30 days, it will soon be two months, there is still no money, what to do, where to go to the bank, they also do not have a return coupon on hand.

I have to return a ticket to Moscow for train 099EA on 11/27/2017, as I was admitted to the hospital on 11/23/2017. Trying to pass email. I can't get a ticket through my personal account. When you click return, the following message appears: the return process on the site is no longer possible. Contact the railway ticket office. I can’t apply there, because. I am in hospital. What should I do and why can't I return a ticket through my personal account? Thank you.

BE CAREFUL! Buy tickets ONLY on THIS website! The rest with the prefix "ONLINE" - these are suckers charge about 300 rubles for issuing a ticket. ADDITIONALLY!

Ticket refund

How to make a return?

The need to return train tickets can arise for each person. But this is not a reason to panic and get upset, since the Ministry of Transport provides for the possibility for a passenger to receive money in exchange for a purchased ticket, which for various reasons he cannot use. If you find yourself in such a situation, then in any case you have the right to get back the money paid for tickets, but only to the extent that is regulated by law. Attention: when returning tickets, you will receive an amount that depends on the time before the departure of the train.

Rules for the return of tickets purchased via the Internet

On the site rzd-online.ru you can not only buy, but also return them, getting your money back. If you managed to place an order, but did not go through the registration and authorization procedure, then you can return an unnecessary ticket directly from your personal account.

If the registration procedure has been completed, then for the return you need to consider that the operation can be performed no later than one hour before the departure of the train. Unfortunately, you will not be able to do this from your personal account, so you need to arrive at the station of the starting point of the route and make a refund at the box office.

In the event that you ordered and paid for several tickets, then you can return all or part of them.

When paying by bank transfer, you can get back not only your money, but also all the documents necessary for accounting. Just download the necessary receipt from the site and print it out. After you have completed all the necessary operations, a message will be sent to the phone number specified during registration indicating the amount, method and term for receiving money.

Rules for returning a ticket purchased in paper format

Paper tickets are only available at the box office. railway station. In order to receive a refund and return an unused ticket, you need to present to the operator the identity document that was used for the purchase.

Attention: the money for the ticket is returned in the same way as the payment was made. That is, if you paid in cash, then cash will be returned to you, if by bank card, the amount will be transferred to it.

Rules for returning tickets purchased by another person

If you need to return a ticket purchased by another person on our website, then you need to indicate the order number, as well as registration data (email address or contact phone number provided when registering the order). You can do this through your personal account on the site.

In order to return a paper ticket, you need to contact the ticket office of the station of the starting point of departure (for example, if a ticket was purchased for the Moscow-St. Petersburg route, then you need to contact the ticket office of the Moscow railway station) and provide the operator with the following documents:

• Paper ticket;
• A notarized power of attorney from the person who bought the ticket;
• Identity document.

The money is returned in the same way that the payment was made.

The term and method of refunding money for returned tickets depends on how you paid for the purchase.

What amount is returned?

In accordance with the rules established by the Ministry of Transport of the Russian Federation, when returning tickets, you receive a refund of an amount less than the initial cost. When calculating the refundable amount, the following is taken into account:

• Mandatory collection of Russian Railways - the amount of the fee is one hundred ninety-two rubles seventy kopecks (data are valid until the end of 2017);
• Commission of a financial institution, or payment system, the services of which you will use to process the return;

If you return the ticket through the cashier, you will not receive the full cost of the tickets back.

It is worth noting that you can also exchange the purchased ticket.

Rules for the return of tickets after the departure of the train

Often there are situations when a passenger is late for a train, or cannot make a trip for personal reasons, but did not have time to return a ticket within the above time limits. In this case, a period of 12 hours is provided from the moment of departure of the train, in which the passenger has the right to make a return.

This can only be done at the box office at the station, while the fine and all other fees will be deducted from the cost. After the 12 hour period, you will no longer be able to return the ticket and get the money back.