17.09.2018 , 16:50 33288

The plane, registration, metal detectors, long lines - everything is so complicated. Where to go? What to do? Let's figure it out and simply break down what you need to do and when when going on a flight for the first time.

To begin with, let’s clearly define for ourselves the mandatory procedures at the airport:

• Registration;
• Customs control;
• Passport control;
• Security control;
• Boarding the plane.

Registration

Information table

The first thing you need to do at the airport is find the information board. As a rule, it is visible at the entrance to the airport terminal building. Find your flight number on this board. The destination of several flights may be the same, the departure time may be changed, so we search strictly by flight number. Read more about how to navigate and what information can be found on the online board at the airport here.

You need to check in only after the message appears next to your flight number check-in. If there is an on-time sign, then the flight departs on schedule and there are no changes. The registration start time is also written next to it. If the flight is delayed, the message appears delayed and until the sign lights up check-in You cannot register.

Check-in starts 3 hours before departure and ends 30-45 minutes, so if you are going to fly for the first time and don’t know what and how, arrive early! After the inscription appeared check-in a reception number will be assigned.

Reseption

We check the flight number again, what the check-in counter number is and go to where the queue is shorter. At the reception we provide you with a ticket and your own passport. If the ticket was purchased electronically, you only need to show your passport. You can also register online. Read more about the check-in procedure for a plane.

You can choose your seat at the reception desk. If you are not afraid of heights, choose a seat by the window; if you are afraid to look through the clouds, choose a seat in the aisle. If you are tall, choose a seat near the emergency exit, there more space for legs.

We weigh luggage and hand luggage on the scales near the counter. After weighing, a tag with a barcode is attached to the luggage. You will receive your luggage using these tags upon arrival. After you have been given boarding pass and tags from your luggage - check-in is completed.

customs control

If you are flying internationally, you will need to go through either the green corridor or the red corridor. The fact is that there are things that are subject to duty. A list of items falling into this category can be found in advance.

Green corridor, indicated by a green sign with the inscription nothing to declare. Go there if you don't have any dutiable items.
Red corridor for those who have dutiable items. We go through and fill out the customs declaration. There are many nuances, so it is better to prepare to fill out in advance.

Passport control

This stage takes a couple of minutes; you need to provide a passport if the flight is within the country, and a foreign passport if the flight is international.

Security control

This is a last resort inspection where the presence of prohibited items is detected using metal detectors, scanners and visual inspection. To pass this stage of verification, you need to lay out all your metal objects and electronic devices. Outerwear, hats and shoes are also checked. They give you shoe covers instead of shoes. Next, the passenger goes through a metal detector, and if no violations are detected, all things are returned to him.

Boarding the plane

That's all, the checks have been completed, and we find ourselves in the boarding waiting area. After the announcement about boarding the plane, you should go to the exit gate. This number is indicated on the boarding pass. After checking your boarding pass, you will be left with a ticket containing your seat. The row number and letter are written on the spine. Seat markings can be found above the seats. If you suddenly have questions, you can always contact the flight attendants.

Now you know what to do and where to go at the airport. As in any unfamiliar place, communication will always help. If in doubt, ask the neighbor on your right or left. As they say: “Language will take you to Kyiv!” Also for its travelers, Ticket Aero has prepared a reminder: how to navigate the airport if you do not speak the language. Perhaps she will become your assistant.

Enjoy your travels and fair winds!

Air travelers setting off on the road for the first time in their lives are wondering how to fly an airplane, what the rules and nuances are. Although this is not difficult at all, in order to feel more confident, it is better to stock up on the necessary knowledge and advice on the eve of the flight.

Step-by-step instructions, right up to the end of the journey, have several strictly sequential stages:

• check-in;
• baggage check-in;
• security screening;
• passport control;
• waiting for boarding;
• boarding the aircraft;
• flight;
• passport control at the destination airport;
• baggage claim and exit.

Important! The stages are completed in full only when performing international flights. On domestic flights the procedure has been simplified. In particular, there is no border control of passports.

check-in

To describe how to board a plane step by step, you need to start with registration. So, if a passenger can say to himself: “This is my first time flying on an airplane,” then he already knows that he must arrive at the airport. At the same time, in major cities there may be several airports and terminals. The name of the airport and terminal number are indicated on the ticket, which must be carefully studied.

Having reached the airport, you need to find an electronic board in its hall, which contains information about flights departing in the near future. Usually the scoreboard is placed near the entrance in a visible place. English version titles - "Departures". To get your bearings, you need to look for your flight number in the list, then down the line its current status.

Important! You cannot navigate by the destination airport and departure time. Different flights may depart to the same city, and times sometimes change.

State	Meaning	Passenger actions
Check-in, Check-in open, Open	Registration in progress.	You can go to the registration desks, the numbers of which are indicated right there. Usually there are several of them.
Delayed	The flight is delayed. The expected departure times are also indicated here. But these are not opening hours for registration; it will start earlier.	If the delayed flight time is not listed, you must go to the airline counter to find out more information.
Canceled	Flight cancellation.	Contact the airline representative; they may offer to fly on a different flight.
Empty column	Registration is not yet open due to early passenger arrival.	Wait at the airport until check-in opens.
Boarding	The flight has begun boarding.	Registration is completed. The passenger can contact airline representatives. Some airports have counters for late arrivals. But there is no guarantee that you will still be able to get on the plane.

There are three options for registration:

• at the registration desk;
• in the terminal for self-registration;
• via the Internet from home.

Airport check-in

At the indicated check-in counters, the passenger presents his ticket with his passport. Sometimes, when flying internationally, they check whether you have a visa from the destination country; you may be asked to present a return ticket and even the bank card used to pay for the travel document. Procedure for check-in and boarding the plane with electronic ticket no different. The only difference is that at the registration desk you only need to show your passport without presenting a ticket.

After this, the passenger will be given a boarding pass, which contains important information:

• boarding gate number (Gate);
• a seat in the aircraft cabin;
• boarding start hours.

Important! The start time of registration procedures at the airport is 3 hours before departure, the end time is 40 minutes before the departure of the plane.

Transit passengers are issued a boarding document for their connecting flight.

The second way to check in at the airport is at the self-check-in machine. It is necessary to find the terminal of the airline with which the air traveler is flying. It looks like terminals for paying mobile phone bills and other services, only the device will have the airline logo. There you step by step enter your last name, ticket code, you may need to scan your passport, then you are asked to select a seat. A boarding pass will be automatically printed with the same information as issued at the check-in counters.

Through the Internet

Online registration is available even at mobile phone. It opens in different time from different air carriers. At least one day before the plane departs, and for some companies - 1 month. On the airline’s website, you need to find the “Check-in” button or tab and step by step enter the ticket code, personal data, and select the seat you like. The process ends with a printed boarding pass.

You can also print your boarding pass at the airport's electronic terminals or ask at the check-in counter.

Important! Any way electronic registration not suitable for travelers flying with animals or accompanying disabled people. According to the rules of individual air carriers, it is impossible to check in at the terminals with children under two years of age.

Baggage check-in and hand luggage

Baggage is left at the check-in counters regardless of the check-in method. For passengers who have already checked in online, there are special baggage drop-off counters - “Drop off”, where suitcases are accepted according to an expedited procedure. With the usual check-in method, luggage is accepted at the counters at the same time. The suitcases will be weighed and provided with a special tag. A baggage receipt is also issued to the passenger. It is often stuck on the boarding pass. You can use it to identify your suitcase. The luggage will then be sent to be loaded onto the aircraft via a conveyor belt.

Baggage allowance must be clarified when purchasing a ticket. Hand luggage is also weighed, tagged and returned to the passenger. As a rule, its weight should not exceed 5-8 kg.

What you need to do to avoid problems when checking in your luggage:

1. Weigh the suitcase and if its weight exceeds the norm, transfer individual items to hand luggage without violating the baggage rules.
2. Study in advance the rules for transporting fragile and oversized cargo, which must be securely packaged. In this case, you may need to independently attribute oversized luggage to another desk - “Oversized baggage desk”.

Security screening

At Russian airports, passport control is usually carried out first, followed by security screening. In many foreign airports on the contrary: security is inspected first.

Pre-flight screening is a thorough check by airport employees of the passenger's personal belongings - what is on them and in their hand luggage. Outer clothing, often shoes, belts, watches must be removed and placed on a conveyor belt, which will transport them through the scanning machine. The passenger himself is directed to pass through the metal detector frame.

1. Take plastic containers, put bags, clothes and other things there, and place them on a conveyor belt.
2. Check to see if you have any liquids in containers exceeding 100 milliliters in volume, piercing or cutting objects, etc. All this is packed into baggage checked in at the check-in counters. Baby food and vital medications are carried in as exceptions.
3. A passenger with a pacemaker alerts the security officer. He will be searched in person by an employee of the same gender without going through a metal detector.

Important! During security screening, the passenger must be as serious as possible. Remember that jokes about bombs, weapons, etc. may be perceived as a reason to remove him from the flight.

International flights

The main difference between pre-flight inspection on international flights is customs control. If the passenger does not carry items that are subject to customs declaration, he goes through the “green corridor”.

If there is cash currency (or rubles) in an amount equivalent to 10 thousand US dollars, value, etc., according to the transportation rules, a declaration is filled out in the “red corridor” of customs.

Important! You must fill out the declaration before checking in for your flight.

Passport control

Border control of passports is carried out during international flights. It is usually designated "Passport control". Here you need to show the employee border service passport with boarding pass. He will check the document against the database to see if the air traveler has any obstacles to leaving the country. Then he will put a stamp there indicating the place and date of crossing the border.

Departure area

In the departure waiting area there are cafes, restaurants, shops " Duty free", but first you need:

1. Find your gate. His number is changed sometimes. This is announced over the loudspeaker and duplicated on information stands.
2. Remember the location of your Gate and then walk around the pre-flight area, remembering to return strictly to the time specified in the boarding document (Boarding time).

Landing

When boarding the plane begins, the flight number and the name of the destination airport appear on the board at the desired Gate. The passenger must make sure that this is his flight and show his passport with boarding pass at the gate. Big side The coupon will be torn off, another must be kept until you arrive at your final destination and receive your suitcases.

There are two ways to get on the plane:

• they are taken by bus to the liner, where they go up the ladder;
• pass through a telescopic “sleeve” directly into the aircraft.

Important! If delivery to the plane is carried out by bus, it is advantageous not to rush, but to go at the end. The platform bus will be waiting for all passengers. When boarding through the “sleeve”, it is better to go first and calmly find your seat.

On board the aircraft, flight attendants will show where the passenger's seat is located. Personal items are stored on the luggage rack above the seat. If there is no space on the luggage rack above your seat, you can use other shelves.

Now that check-in and boarding are complete, it's time to enjoy your air travel.

Flight

While on board the aircraft, you must follow the general rules and instructions received on the plane:

• fasten seat belts when required;
• do not get up from your seats during takeoff and landing, or when entering turbulence zones;
• no smoking, etc.

Depending on the level of service, breakfast, lunch or dinner, and drinks will be offered. If it is a low-cost airline, then for an additional fee. On board there are newspapers, magazines, sometimes monitors with video entertainment, blankets, and sets for children.

Important! During takeoff and landing, your ears may become blocked. Lollipops or chewing gum will help relieve discomfort.

Passing security upon arrival

After completion of the flight, if it was international flight, there are three types of procedures for obtaining permission to cross the border:

• visa on arrival;
• filling out an immigration card;
• passport control.

Visa on arrival

At the airports of those countries where a similar procedure is provided for Russians, you must go directly from the plane to the “Visa on arrival” counters. Then - the usual passport control.

Filling out the immigration card

For states that require a completed immigration card from each foreigner, a form is most often issued on board the aircraft at the end of the flight. Filled out on English language indicating the purpose of the visit to the country, the time of stay, the address of the hotel or apartment, the number of the arriving flight, etc. Forms can also be obtained after leaving the plane, at special counters next to passport control.

Passport control

In a number of countries, the passenger goes straight to Passport control. Presented here international passport with boarding pass and visa (obtained in advance or upon arrival), immigration card(If you want to). An airport employee checks documents and marks the border crossing in the passport. Sometimes, in accordance with the rules for entering the country, you will be asked to present return tickets, health insurance and so on.

Important! Foreigners should queue at the Foreign Passports or All Passports counters.

Receipt of baggage

Following the “Baggage” or “Luggage” signs, the passenger goes to the baggage conveyors. The information board at large airports will indicate the arriving flight number and baggage conveyor number. If there is any doubt about the identity of the suitcase, the numbers of the luggage tag and the one issued to the passenger upon check-in are checked.

Oversized luggage is issued at separate counters.

Important! If a passenger has items that are subject to customs declaration, he passes through the “red corridor” of customs. The rest go through the green one.

Transfer at a transit airport

Flights can be operated with connections using one ticket. A passenger who has received a boarding pass for the next flight at the airport of departure follows the signs to the Transfer area.

1. There is no need to collect your luggage upon arrival at the intermediate airport; it will be reloaded onto another airliner.
2. If the first plane is late, you need to go to the counter where transfer passengers are processed. There you will be asked to take the next flight.
3. For Schengen countries, passport control is only required if the intermediate and final destinations are in Schengen countries.
4. If a boarding pass is not issued at the departure airport, it is obtained in the transit area of ​​the intermediate airport. You just need to go to the transfer counter with your ticket and passport.
5. You need to wait for your flight in the transit area, which is also the departure area, with cafes, restaurants and shops.

Important! When transferring at airports in some countries (for example, the USA), it is required transit visa, and passengers are forced to retrieve their luggage.

When two separate tickets for a connecting flight are purchased, different rules apply:

1. Only one flight can be checked in at the departure point.
2. Upon arrival at the intermediate airport, you must go through passport control and pick up your luggage. Then the registration and boarding procedure is repeated in full with the second ticket. Sometimes you will need to move to a nearby terminal or even to a different airport.
3. If you are late for the next flight, the ticket is lost.

For a passenger flying on an airplane for the first time, it is better, if possible, to choose a flight without transfers or with a connection on one ticket.

Will you be flying on an airplane for the first time in your life? Are you worried and worried? How we understand you! Those who fly for the first time on an airplane are immediately visible, and sometimes newcomers only cause irritation or laughter from other passengers.

The newcomer, of course, arrives at the airport later than necessary, having decided, by analogy with the train, that half an hour before the departure time is still a car of time. Meanwhile, the departure time on the schedule is the time the plane doors close, and before this moment you need to go through security at least twice (once at the entrance to the airport terminal, the second time before boarding), passport control, and also check in your luggage. Beginners need to arrive at least 2 hours before departure - then you will have time to figure everything out.

In this case, the first thing a newcomer to the airport does is go to the queue at the check-in counter, where there are newcomers like him. After all, he had never heard of online check-in, and if he had heard of it, where had he seen it, so that they would be allowed on a plane using a piece of paper printed on a home printer? What if they don’t let me in? No, it’s better to go to the counter - where there are more people, it’s more reliable. This is to let all sorts of advanced air passengers check their luggage at the drop-off counter without a queue. Self check-in kiosks? Nope! It’s too difficult to enter your last name and reservation number.

The beginner, of course, carries his luggage exclusively on himself. The fact that luggage trolleys are mostly relatively major airports a) are present and b) are provided free of charge, he does not know.

Then the newcomer finally runs to passport control, and then look at duty free shop. Your eyes are wide open, you want to try everything, everything, everything, and the prices seem to be attractive... Girls, as usual, go to the right for perfume, boys go to the left for alcohol. It doesn’t matter that everything except a certain small limit such as 2 liters per person will be taken away by customs officers upon arrival, and the cost of what you buy in a regular store abroad may be lower - here, apparently, the process itself is more important.

There it is, the plane, very close! At the boarding gate, the newcomer immediately takes a turn, glad that there is almost no one in front of him. But - bad luck - it turns out that you will need to go to the plane by bus (the smaller the plane, the greater the probability), and so the passenger finds himself in the very middle of the cabin and waits, waits, waits until everyone else comes to board, including those who are late - the bus will leave only after that. However, some are lucky: when the plane is large, several buses depart, and boarding the first few speeds up getting on board. True, those who boarded the bus last will still be the first to board the plane.

Of course, by the time the newcomer approaches the boarding ramp, he has already put his boarding pass somewhere away, and now, when asked to show it, he begins to frantically rummage through his things. Fortunately, today, most often, the tear-off coupon is confiscated at the gate, so the process is no longer repeated near the aircraft. But even here, the newcomer manages to hide the stub somewhere (or even leave it in the pocket of the seat in front), providing himself and others with many fun minutes when collecting luggage upon arrival: it’s good, of course, when luggage tags are not checked, but in Russia this is , rather an exception than a rule.

In the cabin of an airplane, a first-time passenger is very upset when he sees that there is very little space left in the overhead bin above his row of seats. Of course, now he's trying his best to stuff his carry-on luggage in there. It’s good if other things don’t fall out and fall on your neighbors’ heads: a newcomer doesn’t realize that hand luggage can be placed not only above your shelf, but anywhere. And if you want to have it with you, it fits perfectly under the chair in front.

Having sat down in the chair, the novice passenger immediately reclines the back and gets comfortable. If the same newcomer is sitting in the back, a chain reaction occurs, after which the flight attendants have to approach everyone and ask them to lift it back - after all, you can only recline after turning off the “Fasten your seat belts” sign.

Immediately after touching the runway during landing, the newcomer begins to clap furiously. Absolutely all of them give themselves away by this: an experienced passenger knows that pilots still don’t hear applause, and certainly not the developers of the glide path system, who themselves clap every time they get out of the elevator at home. Only the automatic brakes tense up a little at this moment - the passengers are already clapping, what if, God forbid, we roll off the runway? But again no one notices his work and he is quietly sad while the plane taxis to the parking lot.

At this moment, of course, the newcomers are already jumping up from their chairs and starting to take their luggage from the shelves. After all, they are flying for the first time and do not yet know how painful it is to fly through the cabin hugging a backpack all the way to the door to the cockpit during a sudden sharp braking or, even more so, a collision with an obstacle. They want to sit on the bus longer again...

Want more details? Read the section

This is my first time flying (travelling) abroad, I’m afraid. I’m flying on an airplane for the first time, what should I do, what should I know? What do those who are flying abroad for the first time need to know? What to do at the airport, how not to miss the plane, how to go through registration, customs and passport control at the airport?

Are you going abroad, abroad on vacation or on a business trip for the first time? This article contains the whole path, the algorithm, from purchasing a tour to collecting the necessary things for the trip, what to do if you are traveling with children, arriving at the airport, checking in for the flight, customs and passport control, arrival, transfer, check-in at the hotel and etc. before leaving the hotel. Have a comfortable trip abroad!

Buy a tour

The very first thing to do is choose a good tour. Travel agency staff will help you with this. They will select and book rooms in a suitable hotel. Typically, booking takes from a few minutes to several hours. Afterwards the contract is signed.

If you have chosen a tour to a country with which you have entered into an agreement with visa-free entry, then you do not need to prepare additional documents.

If you need a visa, you must give the travel agency employees: international passport, 3x4 photo, medical certificates, income certificates, as well as money to pay for a visa.

Keep in mind that if you travel to a “visa” country, you may be denied entry into the country even if the voucher has already been purchased. Therefore, purchase “cancellation insurance”, in which case in an unforeseen situation you will get your money back.

The contract with the travel agency must contain the following information:

• country visited;
• how many people the tour is designed for;
• does the price include meals (breakfasts, breakfasts and dinners, all inclusive) or not;
• detailed information about the hotel;
• length of stay;
• perhaps other data.

After concluding the contract, the travel agency employee must provide you with information about the departure time and flight number. As a rule, everything necessary documents will be given a few days or a few hours before departure - it all depends on the accepted practice of the company.

Of course, if it is agreed that documents will be issued several hours before departure, natural concerns arise. What if the employee doesn’t come? What if something is wrong with the documents? Don't worry! This is a well-established practice; the company carefully checks everything and makes sure that you receive your documents in a timely manner - any discrepancies are excluded. All documents are waiting at the operator's desk at the airport three hours before departure. All you have to do is pick it up.

If you have children traveling with you, who have not yet reached 18 years of age, each child must have a registered passport of a citizen of Kazakhstan. If a child travels with only one parent or with an accompanying non-parent, it is necessary to have a notarized permission to export the minor.

After receiving, no matter, in the office travel company, or at the airport, be sure to check your documents.

The package must contain for each traveler:

• a set of air tickets (round trip, as well as for intermediate flights, if provided). The ticket can be provided electronically on plain paper;
• voucher (three copies) granting the right to stay at the hotel;
• individual medical insurance with detailed conditions.

Be sure to learn about the country's traditions, religious rituals, history, important monuments and shrines. Familiarize yourself with some laws that may affect you. For example, is it prohibited to drink alcohol or smoke in public places, etc. It's good if you can learn a few phrases that will help in the future.

Be sure to make copies of all documents you take with you on your trip. Also take care to make and save an electronic copy of your passport in your mailbox. In an unforeseen situation, you can print documents anywhere in the world.

Upon arrival at the hotel, immediately resolve the issue with the safe. All documents, jewelry, bank cards must be stored only in a safe. Take copies with you, as well as the money and cards you plan to use.

Stock up on a first aid kit, which should contain a set of the most commonly used medications:

• antipyretics;
• painkillers;
• drugs used for food poisoning and gastrointestinal disorders;
• drugs to avoid burns and minimize their consequences;
• adhesive plaster;
• medications that you are forced to take constantly, as well as anti-allergy medications.

Remember, some drugs may be prohibited for import into a particular country. Therefore, you must have a prescription certified by a doctor’s seal.

Separately write down, preferably in several places, all the telephone numbers that you may need: bank, tour operator, embassy, ​​numbers of relatives and close friends. This way you will save a lot of nerves and time in case of unforeseen circumstances.

When leaving the hotel, do not take all the money at once, but only a certain amount and only one card that you plan to use.

Before your trip, check the expiration date of your payment cards and write down your PIN codes separately. It would be useful to clarify the conditions for using bank cards abroad. It is possible that your card is only valid within the country, or that a fee will be deducted in other states.

If there are restrictions, get another card with favorable conditions.

When calculating your travel budget, assume that you need to spend 50 dollars or euros per day. This way you will avoid troubles and be able to relax normally, go on tours and buy memorable souvenirs.

In many countries, for example in Egypt, Turkey, merchants can accept both local currency and dollars and euros. They often offer their own course, which is significantly worse than the official one, and the purchase price will increase. It is better to change currency at one of the points, for example at a hotel, airport or directly in Kazakhstan. Do not use special exchange machines - they usually have an inflated exchange rate.

When paying for a purchase, try to minimize the use of a bank card; it is better to pay in cash. Just in case, it doesn’t hurt to have “money in plastic” with you.

When planning a trip, remember that the total baggage per person should not exceed 20 kg (for economy class) or 30 kg (for first and business class). You will have to pay extra for the excess. The weight of each individual bag can exceed 30 kg.

To protect your luggage from possible damage, and primarily from theft, wrap the bag with stretch film, wrapping it many times. You can find out more about the rules for carrying hand luggage at the airport.

Do not take parcels, packages, bags from strangers or even acquaintances to give to friends, relatives, etc. who meet you in a foreign country; there are international delivery services for this. If there is something forbidden hidden inside the package, you will be jailed.

How to fit a lot of things in one suitcase? How to properly compactly pack a suitcase for a trip? In general, if you don’t want to know how to put all your things in a suitcase so that everything fits, watch the video “How to pack 100 things in one suitcase.”

If we are traveling with a child. Minimizing the risk of illness

A week before departure on the tour, minimize all contact with other children. Consult your pediatrician; it may not hurt to prescribe your baby medications that strengthen the immune system.

If you go to a place where there are a lot of children, your risk of getting an infection increases dramatically. It is better to plan your vacation for June, September, or winter time(excluding period winter holidays). If that doesn’t work out, then it’s better to pay attention to tourist destinations that are less popular among vacationers.

Always keep fever reducers, food poisoning and allergy medications in your first aid kit.

Departure

So, after you have received the documents, check their completeness. Must be:

• round trip air tickets. Please note that seats are marked on tickets immediately upon check-in before departure;
• a voucher granting the right to check into a hotel. Check the hotel, length of stay, whether meals are included in the price;
• Passports must contain visas (in the form of a stamp or a pasted hologram). Usually they are placed on any free page of the passport, not necessarily in a row, for example in the middle of the document. After you have received and checked your documents, you will have to: - go through customs, check in your luggage, check in for your flight and go through passport control.

If this is your first time at the airport, you can sit behind one of the passengers on your flight and follow him through all the necessary procedures.

Below you will learn in detail about each stage before boarding the plane.

customs control

At this stage, customs officers check whether you are carrying items prohibited for export or import: antiques, etc. It is necessary to declare an amount in any currency equivalent to 10,000 US dollars or more.

There are two areas at customs:

• "Green corridor" Passengers who do not carry prohibited items, such as tourists, usually pass through;
• "Red channel intended for passengers who need to fill out a declaration.

Remember, after passing through control, customs officers can selectively inspect the luggage of any passenger. Usually they pay attention to those who are in a hurry or nervous. Therefore, do not try to hide anything to avoid serious problems.

After passing through customs control, you can no longer return to the hall.

check-in

It is recommended to arrive at the airport no later than two hours before departure. The flight number is indicated on the ticket. Upon arrival, look for information on the desired flight on special boards. On the screen you will see the numbers of the counters (up to five counters can be allocated) where check-in is underway for the flight you need.

When checking in, you can politely ask for the most comfortable seats, for example, by the window or vice versa, closer to the aisle if you are flying with a small child.

At the check-in counter you check in your luggage, receive boarding passes (they will act as a pass when entering the plane), which will contain very important information for you, namely the gate number, in English “Gate”, flight number and departure time .
For example, GATE 11 means gate 11 - there you will need to look for your plane. 40 minutes before departure, they will announce over the loudspeaker that boarding for your flight is beginning, the gate number is such and such - come over.

At the check-in counter you also check your luggage, leaving your hand luggage with you(marked with a special sticker, and a similar sticker is given to you), the airport employee marks the hand luggage with a sticker - “Into the cabin”.

After passing through a special corridor, you find yourself on the plane. Here, flight attendants will help you get into your seats and serve drinks and food during the flight. If you are flying with children, bring food to the airport and on the plane.

Passport control

You need to go through passport control one at a time. Minors travel together with their parents or accompanying person.

Show the airport employee your passport and boarding pass- he will make a note about the crossing in his passport state border. From now on you are in neutral territory.

If you are going to fly abroad in a large group, it is better to immediately distribute passports to everyone and include a boarding pass in them to speed up the process.

During passport control you need to go through a metal detector; hand luggage. Don't worry, this is standard procedure to ensure your safety and the safety of your flight.

After completing all the procedures, you find yourself in the waiting room. Here you can buy souvenirs, alcoholic drinks, clothes and other goods in the duty free zone. You can pay for goods in tenge, US dollars or euros.

In the waiting room, pay close attention to the information on the screens. The start of boarding for your flight (usually 30-40 minutes before departure) will be announced over the loudspeaker. To board the desired aircraft, proceed to the Gate indicated on your boarding pass.

Before boarding, you may be checked again with a metal detector. To board the plane, present your ticket and passport to the airport employee.

After arriving at the airport at your destination

Upon arrival at your destination at the airport, you go through all the procedures, but in reverse order. The exception is personal search. You won't have to go through it again.

To go through passport control after arrival, prepare the following documents:

• international passport;
• immigration card. In it you need to enter personal information: first name, last name, citizenship, arrival flight number, period for which you arrived in the country, name of the hotel where the rooms are booked. If you have children on the tour, you need to enter information about them. When filling out the card, do not hesitate to ask for help from passengers who can read and write English.
• in countries such as Egypt, Thailand, Türkiye and in other countries with an easier visa regime for Kazakhstan, you can get a visa right at the airport. It is presented in the form of a sticker-mark with a hologram. You only need to purchase one sticker for each passport. If your children are included in your passport, you do not need to purchase a visa for them separately.

The border service officer puts a corresponding stamp on the foreign passport indicating entry into the country. He may also ask to see a voucher confirming your hotel reservation.

When you go out to the airport, don’t be scared, it just seems like a big and inhospitable labyrinth. Follow the crowd and join the flow. There is nowhere else to go, no matter what country you are in. In fact, everything is very simple, you just run your nose first to passport control, and from there to the baggage belt. Next, look for a representative of the tour operator among the crowd of people greeting you. You can recognize him by a special sign or T-shirt with the inscription. Here you check in, a representative will show you which bus to go to.

We receive luggage

To claim your luggage, find the transfer belt that matches your flight. Here you can collect your luggage. Don't confuse your luggage with someone else's. To make sure that the bag is yours without printing it, compare the number of the sticker pasted and the one you have on hand.

Then hand over your luggage to the bus driver and take one of the empty seats.

If you could not find your luggage, contact the baggage tracing service, providing the sticker you have on hand. If you do not speak other languages, look for the sign of the tour operator representative who meets you and tell your situation.

Transfer

Transfer is delivery from the airport to the hotel. Don't be afraid to miss the bus; the guides won't leave until the whole group has gathered. But don’t keep others waiting either.

During the transfer, you will be able to find out from the guide the most important information: features of the country, the most profitable and closest currency exchange points, and he will also indicate where you can meet with another guide who will supervise your stay in the country throughout the entire period.

If for some reason you are forced to stay late, you can also get to the hotel by taxi. Just show the driver your voucher with your hotel information and he will take you to your desired destination. Remember, this trip is at your own expense.

Hotel

After arriving at the hotel, you can leave your luggage in a special place. Don’t be afraid to contact the staff, they will help you with everything. Now you need to contact the receptionist and provide your voucher and passport. To check in, fill out a special form (one per room).

Abroad, it is common practice to ask visitors for a deposit- this is a certain amount (usually 100 US dollars) that you leave for using the telephone, the Internet, and the bar in the room. Don't worry. If you don't use paid services, the money will be returned in full or in part, minus payment for services provided.

Unfortunately, it is often impossible to receive the keys before two o'clock in the afternoon local time. Therefore, if you arrived earlier, you can relax in a specially designated area or get acquainted with the hotel infrastructure.

After checking into your room, inspect it. Check if everything works (TV, air conditioning, hot shower, lights are on). Wait until evening. Perhaps the music playing from the window is too loud, interfering with sleep. If you are not satisfied with anything, ask for another number, citing the identified problems.

Be sure to store all documents, money, and jewelry in a safe. Some hotels provide this service for an additional fee.

We leave the hotel

Check-out from the hotel in most countries around the world is carried out before 12 noon local time. By this time, you must collect all your things and hand over the keys to the administrator at the Reception. If your flight is in the evening, your luggage can be checked into a storage room.

Porters will help you carry heavy luggage (Luggage boy)- call Reception to call them. Before transfer to the airport, you will be able to freely use the hotel infrastructure (in some hotels only the paid part of the services), luggage is stored free of charge.

Upon arrival at the airport, you need to go through the already familiar procedures.

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Traveling by plane is very simple and comfortable. Sometimes it is much better to buy a plane ticket and spend a couple of hours in the air than to be on a train for 2 days. What to do if you are flying for the first time? How to calm down and tune in to the flight? What do you need to consider if you want your trip to be successful?

Tips for passengers flying on an airplane for the first time:

1. Check the check-in time for your flight. Each airport installs it separately. On average, check-in begins 2 hours before departure. It is better to arrive exactly at this moment in order to choose a place and go through all the necessary formalities without any problems.
2. In front of the entrance to the airport there is a large board that displays all upcoming flights. There you can also find information about where check-in and boarding gates are. If you have any questions, please contact airport staff.
3. So, you've found the reception desk. Get in line, have your passport and ticket ready. You will be given a boarding pass at the counter. It will indicate exact time and your boarding gate number, as well as your seat on the plane. At the same time, all suitcases are weighed and sent for loading.
4. If you are flying outside the country, you must go through passport control and then a personal search. Processing procedures may vary from airport to airport, so if you are unsure what to do, ask airport staff for assistance.
5. Boarding is usually announced approximately 30-40 minutes before departure. By this time, you can hide your passport and take out only your boarding pass. Then find your gate and you'll soon be on board.
6. If you do not find a pillow and blanket on your seat (this applies to long-distance flights), immediately ask the flight attendant for these accessories. It’s more comfortable to fly under a blanket, and you can put a pillow under your lower back.
7. On an airplane, most passengers experience slight swelling in their legs due to poor circulation. Therefore, it is better to immediately take off your shoes and change your socks.
8. Some people get stuffy ears when flying. To combat this problem, you can use earplugs, lollipops, and chewing gum. On many flights, all this is given out by flight attendants before the flight.
9. Please note that in recent years there has been a ban on smoking on airplanes (this even applies to electronic cigarettes). The toilets located on board the aircraft are equipped with special smoke detectors, and therefore, do not even try to smoke there - you will pay a huge fine.
10. During the flight (depending on its duration) you will be offered breakfast, lunch, dinner, and soft drinks. All this is included in the ticket price.
11. When you arrive at your destination, you will need to go through all the same formalities.

We wish you a successful trip!