Grand Hotel Bahia Principe Punta Cana 5*, where we stayed, is part of a chain of hotels that are located on one huge territory in Punta Cana.
1.Grand Bahia Principe Punta Cana 5*
2.Grand Bahia Principe Bavaro 5*
3.Grand Bahia Principe Turquesa 5*
4.Grand Bahia Principe Aquamarine (ex.Luxury Bahia Principe Ambar Green) 5*
5.Luxury Bahia Principe Esmeralda 5*
Tourists from the first three hotels can easily move around each other’s territories, but they can no longer enter the luxury hotels. Tourists from luxury options can enter all areas.
There is a security guard at the entrance to each territory, and they use their bracelets to see if people are going there. Don’t stand like a wall and let one through, but look out of the corner of your eye so as not to strain, this is important.
Each hotel is equipped with its own lobby and restaurant. Each has its own territory, very large and beautiful.
There are open cars constantly running that take people to the beach, to their villas, to the lobby and back. The transport is like an open steam locomotive, everything is very comfortable and has stops.
In luxury versions, the cars are smaller and personal, with a maximum of 4 seats.
Food at the hotel.
Every day on the restaurant there is written the name of the cuisine whose dishes will prevail today. We got into Mediterranean (sea), Italian, Dominican and Japanese cuisine. At the same time, every (!!) day there was pizza, and the opportunity to make tacos, and bananas in different forms, and pasta, and seafood.
Seafood has always been there, but the most a large number of(paella with seafood, hot mussels, various shells, fish, red, including squid) was at the bottom of Mediterranean cuisine. On other days, there was always fish, paella and some shellfish, squid. For breakfast, red (lightly salted) fish was served every day. There were no shrimp in their pure form (without sauce), but they will be mentioned later in the story about A la carte restaurants.
Fruits!
Mango, papaya, melon, watermelon, pineapple, guava, bananas, passion fruit, tangerines - there were every day. But the mango was usually laid out at the very beginning, and it was the first to go. It wasn’t always the mango that was reported, so I was lucky mainly because it arrived at the beginning. There were other fruits less often, but I don’t remember all of them, unfortunately.
Other dishes.
I can say that anyone can have a delicious meal at this hotel. Those who are losing weight, those who want to eat a lot of delicious food (including junk food, like ribs), and those who come for fruit, meat or seafood - will find something for themselves here.
Here are sample dishes for different meals.
Breakfast: pancakes (3 types), pancakes, Belgian waffles (with Nuttela, honey, etc. to choose from), croissants, pastries, a lot of manipulation with eggs, “build your own sandwich” from sausage/ham/red fish/cheeses/pieces of lettuce and in general anything and with any bread. There was some porridge, but it was spicy and too runny. Next, fruits, yoghurts, baked bananas, mashed potatoes and sooo many different options for other food. The only thing that was a little disappointing was that there was no person making smoothies. There were transparent “samovars” with juice in them. But we still didn’t fully understand whether it was freshly squeezed or not. Watermelon, melon, papaya seemed freshly squeezed, orange did not. As a result, they drank water or coffee with milk more often. Also, of course, there is cocoa and tea, for every taste.
Lunch: fried cheese, baked tomatoes, various side dishes, various meats and fish (dorado, salmon, for example), pasta, a lot of salads of the “assemble it yourself” type or eat ready-made, soups (gazpacho, tomato, vegetable, chicken, mashed potatoes) , seafood. You could always make yourself a burger or a hot dog. There were sausages, ribs, wings, a lot of vegetables in different types, pizza (not dry, a lot of cheese and toppings, in general, always hot, as they take it apart and prepare new ones). Delicious desserts, cakes, pastries, and cookies. There were also warm covered pies, sometimes marshmallows. Several types of ice cream with a ton of toppings to choose from.
Dinner: was very similar to lunch but with an emphasis on the cuisine, which was announced at the entrance on a specific day. On the day of Japanese cuisine there were rolls (pink, blue, even yellow), fish, and rice dishes more than usual. On the Italian day there was everything from a bunch of types of cheese slices, prosciutto, pasta and pizza, to tomato soup with croutons. On Dominican Cuisine Day, free coconuts were given away)
The waiters always offer water and stronger drinks, everyone is polite and not arrogant.
A la carte restaurants.
We were only in two: Japanese and Mediterranean. The first one had sushi, fish, banana desserts, and tempura ice cream. The atmosphere is good, but the menu is loud and boring. I was amazed by the Mediterranean restaurant. I don’t know if they would have brought out the oysters if we had sat a little longer. But even without them, everything that was brought to us from the menu and everything that was in the buffet caused delight. Those same shrimp without sauce were also there. The photos will tell you everything themselves). Various cheeses, soups, cold cuts and desserts were also there.
At the end of the paragraphs about food, I would like to say that the buffet restaurant itself is very beautiful, everything is clean. It was even awkward to sit there in shorts or beach (clean, sand-free) shoes. There were places for snacks - snack bars, but we never ate there. Near the pools there are drinks for every taste. You can come pour it yourself, or ask to make a cocktail. Or just go for water or juice. Everything that is not in bottles, but in ordinary (glass/plastic) glasses is given free of charge. The minibar in the room in the refrigerator is free and replenished once a day.
Cleaning every day, everything is good, towels are changed.
Hotel area.
Everything is grandiose, there’s simply no other word for it. Palm to palm, flower to flower, no trash anywhere. Free entertainment: tennis (by appointment), children's water park, mini-golf, football field, basketball hoop. There is a rope park (we didn’t go, it might cost money), and many locations with swings for children. There is billiards, table football, table tennis - but it was for money and empty.
There are many shops on the territory of the hotel, not shops, but “civilian” ones. But also the prices, you understand)
Ocean and sunbed area.
The sun lounger area is divided by hotel (each hotel has a different color bracelet). The suites have nicer sunbeds; our hotel had blue standard sunbeds. Sometimes the workers kept track of who was lying where, came up and asked to go to their beds. And sometimes not. There was no anger/pressure from the hotel workers, but tourists sometimes got offended and said that they got lost and didn’t understand where they were.
The ocean upset me the most.
Our trip began on the Caribbean coast and ended on the Atlantic. And now the whole ocean was covered in algae. We are not talking about two meters near the shore, we are talking about algae that instead of people and together with people swam on the waves. To my surprise, there were always a lot of people in the ocean. And to my disappointment, there were simply an incredible number of people on the beach. It was uncomfortable, especially compared to the Caribbean side, where, moving to the right or left along the shore, you simply found yourself practically alone, without people, and even in clear blue water. In the photo I tried to capture all the “beauty” of the ocean with algae. The algae that lies on the shore is constantly removed, but for the overall picture, this does not really matter.
Regarding the weather, everything was great. It rained once, but it was also hot and the rain was light and lasted for five minutes. It doesn’t matter whether there are clouds or no clouds - it was always warm, hot in places and very comfortable.
I can’t say anything about entertainment programs; we didn’t go to see them.
In the end, I would like to say about the strangeness of the hotel. Check-in at 15.00. We arrived early and were offered to check in (at 11 am, right away) for $40. But since the bracelets were put on right away, we decided that we could have lunch and swim anyway, so we refused, and the time until three flew by.
But there is a big BUT. Until you are checked into a room and given a card with an ID + room number written on it, Wi-Fi on your devices will NOT work. And yes, free Wi-Fi is only in the hotel lobby. When renting out a room, Wi-Fi is also immediately cut off. Inconvenient, but tolerable for those who are not very dependent)
There were mosquitoes in the evening. But we didn’t see people bitten from head to toe or covered in spots.
We had Honeymoon, and they gave us gifts in the form of a handbag, a thermal mug with the hotel logo. We also decorated the doors with ribbon and balloons, and the bed with petals. And they put champagne and chocolates in the room. It was nice)
The room has a free safe that fits a 15" laptop.
We didn’t leave the hotel grounds, we just checked out, and we didn’t see any shops nearby where we could buy fruit to take with us. They met already far from the hotel, where I would not recommend going on my own (about 2 km from the hotel).
I recommend the hotel for the food, area and entertainment. I don’t know how it is in other months, but in early November the ocean can ruin your mood for relaxation, and for those who like to swim, the vacation itself. To the right and left of the hotel along the shore, there were algae and a crowd too.
Located in the resort of Bavaro, 25 km from international airport Punta Cana.
Higuey is 70 km from the hotel, while La Romana is 105 km away.
The nearest dolphinarium is 12 km from the hotel.
HOTEL INFORMATION
The Grand Bahia Principe Punta Cana is part of the Bahia Principe Bavaro Resort complex, built in the form of two and three-story bungalows.
The hotel was built in 2004, the last renovation was carried out in 2016-2017. Hotel guests can use the services of the Grand Bahia Principe Bavaro and Grand Bahia Principe Turquesa hotels.
The hotel accepts guests with disabilities.
Bank cards accepted for payment: VISA, MasterCard.
Beach
The hotel has its own sand beach, length 500 m.
Umbrellas, sun loungers and towels are free.
Infrastructure
- 2 swimming pools (towels - free)
- buffet restaurant on Piscis beach
- `a`la carte restaurant of Japanese cuisine Mikado
- Daiquiri lobby bar with smoking area (10:00-23:00)
- pool bar Chiringo (10:00-17:00)
- pool bar La Caracola (10:00-17:30)
- pool bar Hibiscus (10:00-17:30)
- bar with entertainment program Merengue (21:00-23:00)
- bar with entertainment program Terazza Pueblo Principe (22:30-00:00) on the territory of Bahia Principe Village
- disco bar Congas Bachata (00:00-02:00) on the territory of Bahia Principe Village
- sports bar and karaoke (19:00-00:00) on the territory of Bahia Principe Village
- water park on site at the Grand Bahia Principe Turquesa (for all guests staying at the Bahia Principe Bavaro Resort)
Important
- The hotel does not allow pets
- hotel guests can use the infrastructure and restaurants of other hotels of the Grand Bahia Principe Bavaro Resort, except Grand Bahia Principe Aquamarine, Luxury Bahia Principe and Fantasia Bahia Principe
ROOMS
The hotel has 756 rooms.
The rooms feature:
- bathroom with hydromassage bath and shower
- cosmetic mirror
- bath accessories
- air conditioner
- fan
- satellite TV
- telephone
- coffee maker
- iron, ironing board
- minibar (replenished daily)
- safe (free)
- Wi-Fi (paid)
- balcony/terrace
Room cleaning: daily.
Change of towels: daily.
NUTRITION CONCEPT
AI - all inclusive
- breakfast, lunch, dinner at the buffet restaurant
- 3 dinners at an a`la carte restaurant (by prior reservation)
- drinks and snacks in bars
FOR CHILDREN
- mini club
- club for teenagers
- Children's swimming pool
- children's water park
- mini disco
- children's menu
- children's chairs and cutlery in the restaurant
- baby cots (on request)
- babysitting services (paid)
HOTEL NEWS
The hotel management informs guests that on December 15, 2019, the Las Olas Beach House complex with 7 restaurants will open on the beach of the Grand Bahia Principe Bavaro Resort. Entrance will be available to guests of all 7 resort hotels.
Since November 2016, a special program of discounts and gifts has been in effect for newlyweds: a bottle of wine and a box of chocolates, bathrobes and slippers in the room upon arrival, 20% discount on couples massage, late check-out if possible (only in suites), special room decoration, gift arrival.
From 01.11.2018, due to the new hotel policy, hotel guests will be able to use the territory of the 3 Grand Hotels (except for the main restaurant), but they will not have access to the Luxury Hotels and the Luxury Bahia Principe Fantasia Hotel.
07/01/2019 - 12/15/2019 - renovation of Las Olas I and Las Olas II restaurants will be carried out on the hotel territory. Work time: 08:00-20:00. During the work period, snacks and drinks will be served in the Piscis restaurant and in the pool and beach areas. Guests at Grand Bahia Principe Punta Cana, Grand Bahia Principe Bavaro and Luxury Bahia Principe Ambar will not be accommodated in rooms located near construction works. The hotel will do its best to reduce inconvenience to guests.
Grand Bahia Princip, Dominican Republic, Punta Cana, October 2015
- Overall rating - 9.3/10
- Service - 10
- Food - 9
- Accommodation - 9
We had been planning to go to the Dominican Republic for a long time, the only thing that bothered us was the long flight, and we finally decided to go. We chose Gran Bahia Princip for our holiday - the hotel turned out to be heavenly. The territory is huge, we didn’t have time to go around everything. Several swimming pools, a water park for children, mini golf, a mini club, a gym - a rich infrastructure! There was also decent free internet in the hotel lobby, although only for one hour from one device - enough for correspondence with relatives. The food at the hotel is a buffet, and the variety of dishes was really off the charts. The menu was full of meat, seafood, vegetables and fruits. I especially liked the Dominican ice cream, it was especially delicious! At lunch and dinner, drinks are served by waiters, and they work very quickly and carefully. Every evening there was a themed dinner, plus there were 6 different restaurants on site (visiting them by appointment) - we liked Japanese and Mexican. There were also bars and snack bars near the pools and on the beach - in general, it was impossible to go hungry in the hotel! The coast and ocean are gorgeous. The sand on the beach is powdered sugar, walking is a pleasure! There are plenty of sunbeds and umbrellas, and you can also rent kayaks for an hour, of course, if the weather is normal. We weren't very lucky with the weather. At the beginning everything was great, no waves, no algae - the water surface was like glass, but in the end it was impossible to enter the water, only the marine flora near the buoys did not interfere with swimming. But this did not spoil the holiday. The Dominican Republic amazed us with its beauty and hospitality.
Gran Bahia Principe, Punta Cana, Dominican Republic, September 2015
- Overall rating - 9.7/10
- Service - 10
- Food - 10
- Accommodation - 9
We rested here with our daughter for 10 days. We stopped by after lunch, literally in ten minutes everything was done, they gave us an envelope with the Internet password and we checked in. The apartments are spacious, with plenty of room to roam around. Everyone was provided with towels and bath accessories. In general, the service is the highest level. Room cleaning is high quality, daily. At the same time, when they put up a sign asking for cleaning, they cleaned more thoroughly. A gorgeous huge outdoor pool for adults and a separate one for small ones. Entertainment activities are also held here. My wife and daughter went to water aerobics and something else. There are a lot of electric cars going to the sea, there are a large number of them, so there is no crowding. The sea itself is, of course, very beautiful. White sand, when there was no algae - crystal water, just a sight for sore eyes. When there was a lot of algae, we walked along the shore in search of a place where there was less of it. This is perhaps the only negative. I was pleased with the restaurant. Always delicious, the dishes change, the service is unobtrusive but impeccable. I just want to say “thank you” for a wonderful vacation.
Alexander
Hotel Principle Punta Cana, Punta Cana, Dominican Republic, September 2015, Paroy
- Overall rating - 10/10
- Service - 10
- Food - 10
- Accommodation - 10
In my opinion, the hotel is wonderful! A beautiful well-groomed area that is pleasant to stroll through. Big enough hotel room, where it’s nice to return after the beach in the heat. Just a celebration of the stomach, not restaurants! We tried European cuisine, Mexican and Japanese. I liked absolutely everything! Another thing worth noting is the cocktails, they are really good. The hotel staff know their job and do it perfectly. Very cool animation program. A magnificent pool, we used it to escape the seaweed. By the way, the weather did not disappoint - average temperature During the rest it was about 30 degrees, but it didn’t steam, although there was decent humidity here. But this is true, by the way. And the hotel itself and its staff were remembered only for positive aspects.
Hotel Principe Punta Cana, Punta Cana, Dominican Republic, May 2015
- Overall rating - 10/10
- Service - 10
- Food - 10
- Accommodation - 10
We were traveling to the Dominican Republic for the first time; before that we had been to Turkey and Greece, so we have something to compare with. We chose the Gran Bahia Punta Cana hotel complex because of the reasonable price. We had a really great time! The territory is huge, there are many two- and three-story buildings, these are all the hotels in this complex. There is a large swimming pool for adults and children, and one indoor type. There are even bars in the main pool that you can swim to and sit on an underwater chair! Electric trains run throughout the territory; we used them to get to the beach when we were too lazy to walk. Very clean everywhere, greenery, palm trees, just a fairy tale! There was a storm of emotions when they began to distinguish parrots on the branches))) We have never had anything like this before! The room was spacious and comfortable. They provide bathrobes and slippers, and constantly replenish personal care products. There is a hairdryer, iron and even an umbrella in case of rain, that was completely unexpected). Air conditioning and ceiling fan work properly, minibar is included in all inclusive. Regarding the restaurant, I can say that we did not see any dissatisfied people. The buffet is simply a cornucopia of food. For every taste and in any quantity. There are also themed restaurants on site; they require reservations in advance. We found out about this too late and we were unable to get in. But even this was not very disappointing, because every day in the main restaurant the menu was different! Now about the sea. Very, very warm! We were lucky, the amount of algae was very small throughout our holiday! Azure water, velvet sand, shade from palm trees... Mmmm... Well, to be specific - beach towels can be changed daily, there are plenty of sunbeds, and any algae that has been caused is constantly removed. The staff is very qualified, especially the chefs. They speak English well, some understand Russian. What can I say, my husband and I have only the most pleasant memories, I think we will visit this wonderful country again this summer!
January 2015, With family
- Overall rating - 9.7/10
- Service - 10
- Food - 10
- Accommodation - 9
The vacation turned out to be amazing - we spent two weeks in Gran Bahia, in Pnuta Cana. The hotel rooms can be described in three words - space, comfort and luxury. We lived in villa 17, the apartment was bright and well-kept - the main thing was that the furniture was not worn out and there was snow-white linen. The minibar included water, tea, coffee and beer and was replenished regularly. There were no complaints about the cleaning either, the girls did a great job! The air conditioner and other equipment never failed, only the room key was changed several times, it became demagnetized and did not work - this was the only thing that threw me off balance. The staff is very courteous - they came to help at any time of the day or night. The restaurants provided service with lightning speed, and even if problems arose, all other employees did not remain bystanders. By the way, some speak excellent Russian, so there was no barrier in communication either. The hotel also had its own trade area, the prices there, of course, went through the roof, but we bought several souvenirs. Another little tip, take dollars with you - the most popular and profitable currency in these places!
September 2014, Couple
- Overall rating - 10/10
- Service - 10
- Food - 10
- Accommodation - 10
Pros: The hotel's restaurants and bars are open 24 hours a day, even on the beach.Trains run around the hotel grounds, taking guests to the beach in no time.A variety of entertainment activities for adults and children at any time of the day.The food is amazing, lots of seafood and fruits.Interesting diving activities, swimming with dolphins, helicopter rides.Suitable for recreation of all categories of tourists.
Minuses: The excursion to Saon Island is not impressive.
May 2014, Couple
- Overall rating - 9.7/10
- Service - 10
- Food - 10
- Accommodation - 9
Pros: The territory is huge, fragrant, rich in a tropical garden where parrots live.The beach is luxurious and snow-white.The food is beyond praise.Not far from the hotel there is a market in the Punta Cana resort, where you can profitably buy souvenirs and necessary goods by bargaining with sellers.
Minuses: Check-in to the selected room is not on time.Upon arrival, the staff resettles you into a worse room with a view of the construction site; you have to ask for a long time to be moved.
April 2014, With friends
- Overall rating - 9.7/10
- Service - 9
- Food - 10
- Accommodation - 10
Pros: There are many villas in the complex's infrastructure; tuk-tuks run from the lobby to the beach.There is a whole water park for children, and mini golf for aesthetes.Every day one hour of Wi-Fi in the lobby is free.The restaurant menu is varied with vegetarian and dietary dishes.Canadian and US dollars are accepted for payment.
Minuses: Animation for children in English and Spanish.There is no hood in the bathroom, so there is a lot of moisture there.
April 2014, Couple
- Overall rating - 9/10
- Service - 8
- Food - 9
- Accommodation - 10
Pros: Children's pools and water park for the little ones.Live music and discos on the beach.Wi-Fi is free every day.For dessert - heaven for sweet tooths.Light blue Atlantic Ocean with azure waves.Among the excursions, we note safaris, helicopter rides and whale walks.
Minuses: There are a lot of Americans and Canadians in the hotel and they behave disgustingly.Sometimes there is a lot of algae in the water.
December 2013, With friends
- Overall rating - 8.7/10
- Service - 9
- Food - 9
- Accommodation - 8
Pros: Cleaning is thorough, daily.Manifold entertainment programs throughout the day and until late at night, which are held both on the beach and by the pool.The food in the main restaurant is delicious and very varied.
Minuses: The hotel territory extends inland, so the path to the beach from the distant buildings is long.Check-in is problematic; the room that was booked is provided after painful negotiations.Lots of mosquitoes, including in the room.There are not enough umbrellas on the beach.
Introductory provisions and terms
The company "Two Bananas" offers tourist services, including excursions, tours, trips, visits, recreational and cultural.. Any individual, accessing the Site and accepting these Terms and Conditions is the “Buyer”. Hereinafter, “Two Bananas” and the Buyer will be collectively referred to as the “Parties.”
By using the Site, the Buyer agrees to these Terms and Conditions, which immediately enter into legal force at the moment of starting to use the Site.
Any booking made on the Site through the booking form, email or other communication sources provided in the Contacts section automatically means the Buyer’s full agreement with these Terms and Conditions and his obligation to pay the full cost of the Services he has booked.
If you do not agree to these Terms and Conditions, please do not access or use the Site.
It is completely prohibited to copy, reproduce, republish, download, post, broadcast, transmit, make available to the public or in any other way use the content of the Site, including text, images, URLs, pricing information, etc., for except for personal, non-commercial use by the Buyer.
The Buyer may use the Site solely for personal, non-commercial purposes and/or to request a reservation for the Services offered on the Site. Buyer agrees not to use this site to make speculative, fraudulent or false inquiries. The Buyer also agrees not to use robots or other automated means on the Site.
The terms and conditions may be supplemented, changed and published in modified form on the Site at any time and without additional notice.
1. Booking Services
1.1. Booking of Services and the procedure for their confirmation between “Two Bananas” and the Buyer are made electronically, starting from the moment the Buyer sends a request to book an excursion or service. By submitting a booking request, the Buyer understands and accepts the Services as described on the Site and accepts these Terms and Conditions.
1.2. The Service booking process includes the following steps:
“Two Bananas” accepts the application and checks the availability of the date of interest to the Buyer;
After the Parties agree on the dates, “Two Bananas” sends the Buyer instructions on how to pay for the Services (if payment is not provided upon the day of the service or excursion);
The Buyer undertakes to confirm the reservation by making 100% payment for the cost of services, unless otherwise agreed by the Parties.
1.3. The reservation is considered completed when “Two Bananas” sends a reservation confirmation by email or other means of communication to the Buyer.
1.4. Prior to completing a booking, the Buyer must disclose any specific needs and services that may be required due to his or her physical condition, otherwise Two Bananas does not assume any special obligation, liability or compensation in relation to such Buyer's needs.
2. Cost and payment
2.1. Prices on the Site are indicated in dollars and if, by agreement of the Parties, the Buyer makes part of the payment on the day the Services begin in another currency, the cost of the Services will be calculated at the rate of the National Bank of the Dominican Republic on the current date.
3. Rights and obligations of “Two Bananas”
3.1. "Two Bananas" undertakes:
Make these Terms and Conditions available to the Buyer by publishing them on the Site.
Provide the Buyer with confirmation of booking of the Services by email or other means of communication after receiving payment for the Services.
Provide the reserved and paid Services in accordance with their description presented on the Site.
Inform the Buyer that Two Bananas is not responsible for services and products provided by third parties.
3.2. "Two Bananas" has the right:
Change the schedule, route or sequence of visits to attractions due to unforeseen, unavoidable or other similar circumstances.
Terminate the provision of Services if the Buyer makes their provision difficult or impossible through rude or indecent behavior. If the “Two Bananas” guides assess the Buyer’s behavior as inappropriate and disturbing the order in places of visit, especially religious and cultural ones, such Buyer will be denied further provision of Services without reimbursement of his expenses and compensation for the cost of the Services.
4. Rights and obligations of the Buyer
4.1. The buyer undertakes:
Agree to the Two Bananas Privacy Policy, booking, payment and cancellation policies as set out in these Terms and Conditions.
Provide the information necessary to make a reservation.
After receiving a booking confirmation, check the information specified in it, and if errors are found, inform Two Bananas immediately.
Purchase travel insurance for the duration of your visit Dominican Republic.
Pay the full cost of the booked Services on the day of the excursion or service.
Arrive at the meeting point with the Two Bananas guides without delay.
It is your personal responsibility to be physically able and willing to participate in any activities/activities included in the Services booked and to wear appropriate clothing.
Conduct yourself in a manner that is appropriate and respectful of local laws and customs.
Take care of personal belongings independently, because “Two Bananas” is not responsible for the safety of the Buyer’s personal belongings.
Compensate immediately and on the spot for any damage caused to “Two Bananas” and/or third parties during the provision of Services, if the Buyer is responsible for causing such damage.
4.2. The buyer has the right:
Receive Services in accordance with their description on the Site, booking confirmation and these Terms and Conditions.
5. Cancellation, modification of conditions and termination of Services
5.1. Cancellation or modification of Two Bananas Services:
5.1.1. “Two Bananas” may cancel the provision of Services in whole or in part due to circumstances that arose against the will and desire of “Two Bananas”, and which cannot be foreseen or avoided (force majeure), including declared or actual war, civil unrest, acts of government authorities , sanctions, epidemics, blockades, earthquakes, floods, fires and other natural disasters and other similar phenomena that prevent “Two Bananas” from fulfilling its obligations.
5.1.2. “Two Bananas” reserves the right to change the date or time of the start of the provision of Services, as well as the right to change the route, in the event of unforeseen circumstances specified in clause 5.1.1., without incurring obligations to pay compensation and damages to the Buyer.
5.1.3. If the provision of Services was interrupted due to the occurrence of circumstances specified in clause 5.1.1., “Two Bananas” has the right to withhold payment for the Services actually rendered.
5.1.4. If “Two Bananas” cannot complete the provision of Services due to the occurrence of the circumstances specified in clause 5.1.1., then, at the request of the Buyer, “Two Bananas” may reimburse the Buyer part of the amount paid for those Services that were not provided, according to Two Bananas calculations.
5.1.5. "Two Bananas" may terminate the provision of Services without paying compensation to the Buyer if the Buyer makes it impossible to provide the Services through rude and inappropriate behavior. In addition, in this case, the Buyer is obliged to compensate damage caused to “Two Bananas” in the amount of the full cost of the Services and other losses.
5.2. Cancellation of booking and provision of Services by the Buyer:
5.2.1. The Buyer has the right to cancel the booked Services. Cancellation is made by sending a message by email or other means of communication specified in the contacts section. A previously unpaid excursion must be canceled at least two days before it takes place. If the excursion or service was paid for in advance (as required by the internal rules of the company and the cooperation agreement with the contractor “Two Bananas”), a 100% refund of the amount is possible if there is a valid reason for canceling the excursion or service, as well as prior (at least 4 days) notification to “Two Bananas” "
5.2.2 If on the start date of the tour/trip the Buyer does not appear at the appointed time at the meeting point, then “Two Bananas” reserves the right to withhold the full cost of the Services.
6. Responsibility of the parties and resolution of disputes
6.1. For all issues not regulated by these Terms and Conditions, the Parties agree to be governed by the laws of the Dominican Republic.
6.2. Any complaints from the Buyer must be voiced to the leaders, guides or managers of “Two Bananas” immediately and must include arguments regarding the inconsistency of the Services described on the website and the Services provided to the Buyer. The Buyer agrees to cooperate with Two Bananas and wait for its justified complaint to be resolved locally, and to accept the proposed solutions to continue providing the Services. If the Buyer’s complaint cannot be resolved immediately and on the spot, then the Buyer has the right to send it along with documents confirming his innocence, by email or other means of communication. Two Bananas will consider the complaint within a reasonable time and in accordance with these Terms and Conditions. Return Money, after consideration of the complaint, can be carried out in an amount equal to the unprovided part of the Services, according to the calculations of “Two Bananas”, but cannot exceed the full cost of all Services provided.
6.3. "Two Bananas" is not responsible for services/products provided by third parties.
6.4. "Two Bananas" is not responsible for injuries, damages, losses, accidents, delays or deviations from the schedule, expenses or other problems incurred by the Buyer in connection with the violation of obligations on the part of hotels, transportation companies or other companies and persons providing services, included in the Services purchased by the Buyer.
6.5. If any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable under the laws of the Dominican Republic, it will be deleted from the Terms and Conditions and the remaining provisions of the Terms and Conditions will remain in full force and effect and continue to be binding.
