According to the rules of most airlines, re-issuance of this document to another person is prohibited, since it is an agreement between the carrier and the passenger, where personal data is indicated. The only way out in this situation is a return.
It is best to contact directly representatives of the carrier company (they have counters at every airport) or the ticket office where you purchased it.
You must have your passport with you. Your reservation will be canceled within a few minutes, but you should not expect immediate receipt of money: such a procedure usually takes several weeks.
After this, the person for whom they wanted to re-register will be able to buy it.
There's an exception to every rule, in this case, this is the low-cost airline Pobeda. Any adjustments are made for a fee: 2,000 rubles for changing the departure date and 4,000 rubles for registering for another person.
In this case, ticket transactions are possible no later than 4 hours before departure at the airline’s call center or no less than 40 minutes before departure at the airport ticket office.
I must say that Pobeda positions itself as a low-cost carrier, where prices start from 999 rubles during special promotions.
Is it worth changing a travel document purchased for 1,000 rubles after paying 4,000 rubles? This is a question that everyone decides for themselves. Maybe, It’s better to hand it over and then immediately apply for a new one.
How to change the departure date?
How to change plane tickets for another date (Aeroflot and other companies)? Not everyone can be exchanged, most major air carriers also charge a fine for this procedure, but the final amount is usually larger and includes additional payments.
Information about which type yours is can be found on the document itself.
The inscription “changes are not permitted” means that the ticket is non-refundable. A special exchange procedure is provided for them.
“Charg eeur 30.00” is the amount of the fine, which you will pay when making any changes.
But the matter will not be limited to this amount, since it is possible to exchange, paying only a fine, if there are empty seats on the plane on the required day, the payment rate for which is the same as in the original document.
Tariff does not just mean the price of air transportation, since in economy class alone there may be several of these fares.
It’s not hard to guess that if you bought it at the best rate, you’re unlikely to be able to exchange it for the same one. Therefore, in addition to the 30 euro fine, you will also have to pay the missing part according to the new tariff.
Re-registration is advisable if its price is significantly higher than the fine, in other cases it is better to return it and buy a new one.
If you still need to urgently change your departure date, you can do this in several ways.
In order to adjust the departure data, first click on the “Buy ticket” button. On the page that opens, immediately before the booking details there will be a hyperlink “Exchange/Return”.
After clicking, you will be redirected to a page where you will need to enter the reservation code and the last name of the passenger for whom the document is issued. When the system finds your reservation, you can change the departure date (read about how far in advance you can buy a plane ticket and whether you can book a seat without paying).
Through the website of the intermediary company. Intermediary companies are, as a rule, large sites where information from air carriers flows.
The advantage of this system is that it is possible to choose the appropriate option from several airlines.
If you purchased your ticket on such a site, then you can exchange it in three ways: by calling, sending a request by email or using the exchange function in your personal account.
You can get your email address and phone number in the “Help” section that each site has.
By phone call. Intermediary websites and official websites of carriers have their own call centers where you can contact with any question you may have.
You can find the number in the information section or at the end of the website page, where not only the phone number is indicated, but also the email address.
Visiting ticket offices. This is the easiest way. You are required to provide the travel document itself and the passport with which you purchased it. Please contact the air ticket office with this information, where the exchange will be processed.
When flying, the passenger must comply with the rules of air transportation. On our website you will find articles about what you need for an airplane and what you need to purchase it.
Can I exchange an electronic ticket at the ticket office?
An electronic travel ticket, like one purchased at a ticket office, is a document, so you can exchange it in any convenient way.
The same applies to documents issued at an air ticket office or purchased online on intermediary sites.
Since the document you paid for is already in the airline’s database, then data about it also goes to all other services involved in its distribution.
Of course, there is no point in exchanging a travel pass purchased on the official website or at the airline ticket office through intermediary sites, while those purchased from such intermediaries can be exchanged at the airline ticket office or official website.
What are the rules for non-refundable travel documents?
As the name suggests, non-refundable passes cannot be returned or exchanged. However, the law provides for special cases when this can be done.
These include illness of a passenger or a member of his family, as well as the death of a close relative. To get a refund you will need to provide a medical report confirming your reason.
This must be done before check-in for the flight closes.
In that case, if for some reason you missed the plane, then you have the right to partial compensation: you will be refunded the amount intended for airport taxes, which is included in the cost of air transportation.
Thus, exchanging a travel pass is quite a troublesome task, it’s best to just return it and then buy a new one.
If this is not possible, then it is better to apply directly to the airline itself in advance to change the date or time.
Aeroflot passengers can exchange tickets for another date or flight under certain conditions, which depend on the fare plan. In the article we will tell you in detail how to change an Aeroflot airline ticket to another time and day, how to change the flight and class of service, how much you will have to pay extra, and whether it is possible to exchange a non-refundable ticket.
Aeroflot ticket exchange rules
According to the rules of the air carrier, passengers traveling on the Business Premium fare, which includes a privileged range of services, can exchange a ticket for another flight free of charge, change the date or time of departure. When returning/exchanging an air ticket, the company does not deduct a percentage for various fees and does not impose penalties for payment.
Such privileges do not have a validity period, that is, the passenger can do so both before the flight departs and after the plane departs, for example, if he is late for boarding.
Owners of an air ticket purchased at the Business Optimum fare can also exchange/return a ticket, but for a certain fee. The cost of the service depends on the direction and specific changes. For example, to change the route between foreign countries you will have to pay about 70 USD.
Ticket holders experience more difficulties or financial losses. Some fares do not provide for the use of services for changing the date, time of departure or direction. Otherwise, the passenger will have to pay a hefty extra fee for the exchange service or making changes to a valid ticket.
For another time and date
The air carrier Aeroflot provides a service for making changes to the date or time of departure by replacing a previously issued air ticket with a new document. The conditions for exchange are ambiguous and depend on various factors: the reason for the exchange (forced or voluntary), the direction of the flight, and the chosen fare.
Tickets for another date and time can be replaced at the company’s call center, by calling the hotline or on the Aeroflot website in the special section “Air ticket exchange/refund”.
Step-by-step instruction:
- in the “My Reservations” section, enter the code and surname of the passenger for whom the ticket was issued;
- Click the “Search” button, after which a new window will appear on the screen with detailed information about the reservation and instructions for possible actions to return/exchange the ticket, taking into account the specifics;
- Then the passenger makes the necessary adjustments, makes an additional payment (if provided for by the tariff) and clicks “Save”.
If the user encounters difficulties or has questions when making changes, he can always call the hotline number at the Aeroflot call center.
On another flight
Passengers can also exchange their ticket for another flight. The cost of this service depends on the direction and tariff plan.
You can exchange your ticket at the carrier's call center. This operation can also be performed independently on the airline’s website in the special section “exchange/refund of air tickets”.
Reissue a ticket for another person
Aeroflot airlines are not allowed to reissue a previously purchased ticket in the name of another person. This rule also applies to other well-known carriers in the Russian Federation.
If for any reason a passenger is unable to travel on a booked flight, he can use the ticket refund service. The same document can be immediately issued to another person.
Aeroflot tickets are refunded at the company's call center or at another sales office where the document was booked. The passenger must provide a passport and ticket details. An airline employee will quickly issue a refund, but the money spent will arrive in the buyer’s account a little later (sometimes you have to wait for weeks).
Holders of air tickets at the , Economy Premium and Economy Optimum fares can use this service. Some tariffs provide for deduction of fees for various fees. Thus, the recipient’s account will receive not the full amount for the air ticket, but a certain part, taking into account the deduction of penalties.
Exchange of air tickets at Business Premium and Comfort Premium fares is allowed without deduction of fees.
Change Economy to Business
The most comfortable flights are carried out in the business class cabin. True, a ticket at this fare is very expensive, so most travelers choose more affordable fares for their flight.
There are situations when a passenger who previously booked a ticket at an economy fare decides to change the service class to Business. This can be done in advance at the sales office by paying the difference. The service is available only if there are available seats in the business class cabin.
Economy Comfort ticket passengers cannot use Aeroflot to upgrade their service class. This opportunity is provided only to holders of air tickets purchased at the Comfort Premium and Economy Premium fares.
For tickets at Economy Promo and Economy Budget fares, the upgrade service on the plane does not apply.
How to exchange a non-refundable air ticket
According to the carrier's rules, it is impossible to exchange a non-refundable ticket, but there are some exceptions. These include forced reasons.
In what cases is it possible to exchange a non-refundable ticket:
- long flight delay;
- flight cancellation or rescheduling;
- illness or death of the passenger, as well as his close relative.
For non-refundable reasons, it is best to make an exchange no later than 24 hours before departure. In such cases, it will be possible to avoid large fines reaching 25% of the total cost of the ticket.
If the reason is voluntary, the carrier has the right to refuse to return the money or perform this operation with the deduction of penalties.
How much does it cost to exchange an Aeroflot plane ticket?
Ticket exchange is carried out under certain conditions, which depends on the tariff plan and direction.
The cost of exchanging tickets for another Aeroflot flight at different rates:
- Business Optimum: price for exchange on domestic routes is 5,000 rubles, on international routes – 70-100 euros, depending on the route.
- Comfort class: 1500-2500 rub. for flights within Russia and CIS countries, from 50 USD – in international directions.
- Economy: exchange is available only at Premium and Optimum tariffs. The cost of the service is from 1500 rubles. in Russia, 50-100 euros in foreign countries. Tickets purchased at the Budget and Promo rates are non-refundable and do not provide an exchange/refund service except in forced circumstances.
You can resolve any issue with the exchange or return of airline tickets with company representatives by phone or at an Aeroflot office. When booking a ticket on the website, be sure to study the terms and conditions of the selected tariff plan!
Return rules depend on the method of payment for the order and the terms of application of the tariff (UPT). The refund amount is calculated in accordance with the terms and conditions of the fare, which you must read when booking in the first step.
Freight charge paid for air transportation not refundable, if the passenger notified the carrier about the refusal of air transportation after the end of the passenger check-in time for the flight indicated on the ticket.
Voluntary refund of air ticket
1. You can request a refund for an air ticket purchased on the airline’s website, in the mobile application or through the passenger support service in one of the following ways:
1.1 On the airline’s website in the section (only for tickets purchased on the AK website, in the mobile application and through the passenger support service).
When checking your order, you must enter the order number and the passenger's last name. Next, at the bottom of the order information page, click on the TICKET RETURN button, then CONFIRM.
Attention, when you click on the TICKET REFUND button, it will be impossible to cancel the ticket refund.
1.2 Cancel seats by calling the passenger support service at 8-800-7700-262 and fill in the funds.
The refund application is processed within five working days from the date of issue of the ticket refund. Refunds for orders paid by card are made back to the card. The term for transferring funds is 5-20 days depending on the issuing bank. At the same time, the airline is not responsible for increasing the time limits for transferring funds, which depend on the issuing bank.
2. Apply for a refund of an air ticket paid at the airline ticket office
Refunds for tickets paid at the ticket office are made only at the ticket office where the tickets were paid for.
2. Contact the ticket office at the place of purchase; refunds are made only at the ticket office where the air tickets were paid for.
When visiting the cashier you must have with you:
The receipt, if it is in the passenger’s hands;
- passport;
- if the refund is carried out by power of attorney: a notarized power of attorney to submit an application for a refund of the cost of the air ticket in connection with the refusal of transportation.
The procedure for processing a refund of an air ticket paid on the websites and ticket offices of air travel sales agencies.
1. Cancel seats by calling the passenger support service at 8-800-7700-262 (before the end of the passenger check-in time for the flight indicated on the ticket);
2. Contact the agent who issued the ticket at the place of purchase.
Forced refund of air ticket
The carriage fee paid for air transportation is subject to refund in the event of a forced refusal (forced refusal is recognized in the case provided for in clause 227 of FAP No. 82 dated June 28, 2007) of a passenger from air transportation subject to notification of this to the carrier before the end of check-in time passengers on the flight indicated on the ticket.
Procedure for issuing a refund of an air ticket in case of flight cancellation
1. The procedure for issuing an involuntary refund of an air ticket purchased on the airline's website, in the mobile application or through the passenger support service:
1. Fill out an application for a refund by calling the passenger support service at 8-800-7700-262, after listening to the voice menu, press 5, then press 1.
To apply, please provide an official statement from the current account of your card from the date of confirmation of the issued return, certified by the seal of the Bank and the signature of a Bank employee.
It happens that you have to cancel a trip due to various circumstances. Many people are interested in how to cancel a flight ticket and get their money back. It is worth clarifying that boarding passes are either refundable or non-refundable.
What tickets can be returned?
All boarding passes purchased from airlines of the Russian Federation are subject to return and exchange. These rules were established by Order No. 82 of the Ministry of Transport of the Russian Federation “On approval of the Federal Aviation Rules”. Therefore, Russian air carriers are obliged to provide such an opportunity.
Tickets are refunded in accordance with Article 108 of the Air Code of the Russian Federation. It stipulates all the nuances of the procedure.
Download the following regulations for viewing and printing:
When returning a boarding pass, the airline may apply the following to the passenger:
- remove the return fee;
- apply penalties;
- collect a certain amount of penalty.
Is it possible to return a plane ticket that was purchased from a foreign company? Yes. In this case, the air carrier also charges an additional commission. As a rule, this amount is insignificant.
To return your boarding pass, you must notify the airline in advance. This must be done no later than one day before the aircraft’s departure. This guarantees that the carrier will only charge 25% of the commission. Otherwise, the passenger may be refused, and no one will return the money.
Tickets purchased at a reduced price are considered non-refundable. They are sold by both Russian and foreign companies. They allow you to save money on flights.
Although these boarding passes are considered non-refundable, they can still be returned. To do this, you need to notify the air carrier in advance. He will return a certain fee for the air ticket: booking commission, airport taxes. The main cost of the boarding pass will be written off. The refund amount will be small.
Is it possible to return a non-refundable ticket? Yes. This can be done in the following situations:
- Official refusal to obtain a visa. For confirmation, the passenger provides a copy of the passport with a refusal stamp.
- Death of a close relative. The passenger provides a document confirming relationship and death certificate
- Illness of the passenger, which entails hospitalization. Provide documents from the hospital.
The passenger can also return the boarding pass if the flight was delayed due to the fault of the air carrier. Such cases often happen, but companies almost always do not admit their guilt. You can return a ticket if a flight is canceled or rescheduled, the route is changed, or flight connections are not provided when performing a single carriage (on one air ticket).
The passenger is obliged to notify the company about the refusal of the boarding pass no later than 24 hours before departure. Air carrier employees decide on a refund for a ticket on an individual basis.
There is no time limit for consideration of an application for the return of a boarding pass. Sometimes it lasts for weeks or months.
If the air carrier recognizes the refund as involuntary, the passenger will receive the full cost of the ticket back. Service fees will be non-refundable.
Where to contact
The sooner the passenger notifies the company of his refusal to fly, the better. This can be done directly on the airline's website. To do this, you need to go to a special section “Booking” or another (depending on the menu of the online resource). Enter your air ticket number in the appropriate field.
An electronic ticket will appear in the window that opens. You need to find the return icon. Click it and follow further instructions.
If this option is not available on the airline’s website, you must contact them directly by sending an email. You can do this on the website.
You can also call the hotline. To do this, dial the number indicated on the carrier’s Internet resource page. The operator is informed of the reservation number and reasons for the return.
It is worth considering that airline ticket sales agencies can also issue a document return. To do this, you need to contact them by email or by calling the operator.
Nuances of returning an electronic ticket
Air tickets purchased via the Internet can only be returned on the carrier’s official website. For this, companies have developed a certain procedure. The passenger must fill out a special electronic form indicating his contact information. After this, the company manager will contact him and explain further actions.
Some air carriers require the passenger's personal presence in the office when returning a document. To do this, you need to come to the company and fill out a written application. This method is considered the most effective.
Returning your boarding pass will not cost you any fees. Amounts are withheld in accordance with the established rules of the carrier.
How much money can you get back?
Refunds for plane tickets are carried out in accordance with the Airspace Code (Article 108). In this case, the passenger must receive the full cost of the boarding pass. The exception is service fees.
Important! The carrier will charge a fee of 25% of the total cost of the boarding pass. This rule is stated not only in the code, but also in the airline regulations.
If the ticket was purchased through an agency, it may be difficult to return it. Of the total cost of the boarding pass, not only 25% will be deducted in favor of the air carrier, but also 10-15% in favor of the agency itself.
Advice. Before purchasing air tickets through intermediaries, you must first familiarize yourself with the refund rules.
If a passenger is late for a flight or misses it, the money may be returned minus large penalties. It is better to notify the operator a few hours before departure so that upon arrival at the airport you can issue a refund of at least some part of the cost.
Is it possible to exchange tickets for another date?
This possibility exists. How to exchange a plane ticket? Exchange rules depend on the following factors:
- reasons that force you to exchange an already purchased boarding pass;
- airline tariffs established for this purpose;
- dates of departure and passenger's request.
It is better to familiarize yourself in advance with the rules for returning and exchanging documents on the carrier’s official website. It must be remembered that the lower the cost of the air ticket and the closer the departure date, the more difficult it is to exchange it.
Important! You cannot exchange a ticket for another person's name.
You also cannot exchange business class boarding passes for economy class. It is prohibited to choose another airline. In case of ticket exchange, the passenger will be charged a certain commission. It includes interest on delivery of the document, as well as service fees. As a rule, it does not exceed 30% of the total cost.
To exchange a coupon purchased on an online resource, you will need to fill out the appropriate field. If the ticket was purchased at the airport ticket office, the passenger must personally arrive at the place, providing the cashier with a passport, ticket, and returning the money for service fees.
Pobeda Airlines tickets are non-refundable, so you can refuse transportation, but money is not refundable unless otherwise specified in the rules of your fare.However, there are a number of cases where a return is considered involuntary, and after confirming the reasons for the return, we will refund your money. The return is considered forced in the following cases:
- cancellation or delay of the flight indicated on the ticket,
- changes by the airline to the transportation route,
- the flight is not scheduled,
- failure to send a passenger due to the impossibility of providing him with a seat on the flight and the date indicated on the ticket,
- failed transportation of a passenger caused by the passenger’s delay at the airport due to the length of his inspection, if during the inspection of baggage or the personal search of the passenger no substances and objects prohibited for transportation were found,
- incorrect ticket issuance by the carrier or its authorized agent,
- sudden illness of a passenger, or illness or death of a member of his family traveling with him on the aircraft, which is confirmed by medical documents. A refund may be considered forced if the illness was sudden and continued on the day of departure, provided that the carrier is notified of this before the end of the passenger check-in time for the flight indicated on the ticket. These circumstances must be confirmed by a certificate of incapacity for work or other genuine medical document issued by a medical institution with an appropriate license.
Ticket exchange
Voluntary changes to the air carriage agreement are not allowed, with the exception of the following changes:
Changing the passenger's first name (surname) no later than 4 (four) hours before the flight departure time according to the schedule indicated on the ticket, possibly through or through the airline's call center, and no less than 40 (forty) minutes before the flight departure time according to schedule - through the airport ticket office. For amendments to the passenger air carriage contract related to a change in the first (surname) name, an additional fee will be charged in the manner and amount provided for by the terms of the applicable fare.
The flight date, time and/or route can be changed for an additional fee no later than 48 (forty-eight) hours before the scheduled flight departure time through the airline's call center or on the website.
If the new fare exceeds the fare at which the ticket was originally purchased, the difference is paid by the passenger in full.
An additional service can be ordered by a passenger no later than 4 (four) hours before the scheduled flight departure time indicated on the ticket through or through the airline’s call center, and no less than 40 (forty) minutes before the scheduled flight departure time - through the airport ticket office. For amendments to the passenger air carriage contract related to the passenger ordering an additional service, an additional fee will be charged in the manner and amount provided for by the terms of the applicable fare.
The fee for changing the departure date and/or route is 5,000 rubles per 1 passenger per 1 segment.
The fee for changing a passenger's name in a booking is 5,000 rubles per passenger.
